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Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
Kim763
Level 1
posted
‎January 14, 2023 02:14 PM
last updated ‎January 14, 2023 2:14 PM

Invoice lost while selecting save draft!

Has anyone lost their work on an invoice after working on it and selecting save draft?  This has happened to me at least 10 times and I've always have to enter the whole invoice again!

 

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Level 1
‎January 16, 2023 12:49 AM

Invoice lost while selecting save draft!

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DebSheenD
QuickBooks Team
QuickBooks Team
‎January 16, 2023 12:53 AM

Invoice lost while selecting save draft!

Hi there, Kim763.
 
I'll make sure you'll be able the see the saved draft invoices in QuickBooks Self-Employed (QBSE).
 
Normally, when saving an invoice draft, it will stay on the Invoices page. Have you tried signing in to your account in a private browser? A possible browser issue might have prevented the program from saving the invoice draft.
 
Here are the shortcut keyboards:
 
  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to save the invoice again to double-check. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate.
 
You can learn of the new features available for invoices in this article: What's new with QuickBooks Self-Employed Invoicing?
 
Should you have any other questions or concerns about managing invoices, please let me know. I'll get back with more details. Take care and have a great day!
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