Thank you for highlighting the issue with the late fees error message when invoicing despite the late fees feature being disabled. We appreciate your diligence in bringing this to our attention, Info2123.
When QuickBooks isn't behaving as expected, let's use a private or incognito window to rule out errors or glitches.
You can use the following keyboard shortcuts depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
After that, switch back to your regular browser and clear its cache to refresh the website's preferences. I recommend using the system's supported browser for the best and most secure experience.
I suggest contacting our support team if the issue persists for a detailed investigation. They can analyze the situation and determine if it affects other users, which could help improve the service for the entire QuickBooks community.
Furthermore, you can visit the following articles to assist in managing transactions after receiving payments from your customers:
You might also want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.
We are here to support you and ensure your invoicing process runs smoothly. Please let us know how the proposed solutions work for you or if there’s anything else you need help with.
