Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
J
Jlo66
April 21, 2020
Question

Level 3 data

  • April 21, 2020
  • 3 replies
  • 1 view

EVERY time I try to receive a payment, check merchant service deposits, or a few other things, I get a box:  

 

Sometimes, I get these 2 or 3 times in a row.

How do I disable the message?  And I don't care about Level 3 data (I don't accept credit cards).

 

Oh, and the Tell me more link goes to a dead page.

3 replies

C
Charies_M
Level 9
April 21, 2020

Thanks for checking this with us, JerryL1

 

I want to make sure your issue with Level 3 Data Processing message gets resolved.

 

You can use the Turn off pop-up messages for products and services feature in QuickBooks Desktop. This can help prevent QuickBooks Payments pop-ups from showing. I'll show you how to do this below:

 

  1. Go to Edit and choose Preferences.
  2. From the General tab, check the box for Turn off pop-up messages for products and services.
  3. Click OK to save changes.

All you need to know about the Level 3 data processing and your QuickBooks Payments accounts can be found in this article: What merchants need to know about Level 3 data processing.

 

If the prompt continues after performing the above steps, I recommend contactig our Contact Payments Support.​ They have the special tools to help disable the message for you.

 

Let me know if you need more help. I'm always happy to lend a hand. Wishing you the best of luck!

J
Jlo66Author
April 21, 2020

Disabling pop up messages had no effect.

 

In talking with Payments support (case [removed]), they are unable to disable credit cards for me, even though I don't want them. And the pop up message problem has been reported by others, and has been referred to Development.  There is no ETA.

 

I would hope that Quickbooks would try to expedite the solution.  This is very frustrating to get this pop up repeatedly,10-12 times an hour.  There seems to be a huge divide between Quickbooks and Quickbooks Payments.  I pay for both, they are both Intuit, yet they don't work well together.

 

Q
QBFrustrated
August 2, 2022

Still, today, with the latest version, this still does not work.  We have been trying for years to get rid of it.  I have sent vidios to support showing having to click past it for every invoice auto created.  If I have 100 invoices, that is 100 clicks.

katherinejoyceO
katherinejoyceO
Level 9
April 22, 2020

Thanks for coming back, @JerryL1. I appreciate you for voicing out your sentiments here in the Community. It means so much to us that you let us know what you need and expect with our product.

 

Aside from working on the reported issue, I will also take note of your feedback and share it with the development team. This way, they can review and consider this matter to make it more functional the way you expect it to be. 

 

Additionally, you can update your QuickBooks Desktop. This will also help resolve common or unexpected errors within QuickBooks Desktop.

 

I'm always here to listen and help should you have additional concerns. Take care. 

P
pl bookkeeping
November 3, 2021

How do I not participate in this Level 3 data sharing?  I want to remove it but there doesn't seem any way for me to do that.

    M
    mv32
    Level 8
    November 3, 2021

    I appreciate you for checking updates about the Level 3 Data sharing pop-up message, @pl bookkeeping.

     

    Currently, we've received reports about this issue wherein a couple of users get the Level 3 Data Processing pop-up message. Rest assured, our product engineers are working actively to get this fix in no time. The investigation case is INV - 20272. I also recommend you to contact our QuickBooks Desktop Support team. This way, they can follow up with you through email with updates and share solutions further to get rid of the pop-up message.

     

    Here's how to reach them:

    1. In QuickBooks Desktop, press F1.
    2. Click Contact Us.
    3. Enter your concern and then hit Continue/Let's talk.
    4. Choose to Start a chat or get a Callback.

     

    Additionally, you can reference these articles for more details about Level 3 Data sharing relevant to processing payments and payment FAQs in QuickBooks Desktop:

     

    What merchants need to know about Level 3 data processing

    Review some of our commonly asked Payments questions

     

    Feel free to reply here if you have other concerns about QuickBooks Desktop features or fixing hurdles. I'm always here to lend a hand. Take care and more power to your business!

    M
    mactax
    September 19, 2023

    I just spent two hours with Intuit Tech letting me know in the end that this will not go away ever.  They said this has to do with being compliant with the financial institutes.

     

    This just started with my QB today.

    D
    DayB
    September 19, 2023

    Mine too! If it's not going away then they need to lower the price because it's costing me money---my assistant sent out 100 invoices today--she timed and it takes roughly 30 seconds to click reset etc. Basically it cost me $16--just today!

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement