Mac Quickbooks log file !Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633723

Hello there, @Scooter27.

I'll help you resolve the error you're getting even after trying the rebuild tool.

There is a link to open your QuickBooks .log file where you can see the list of errors in your company file.

Here's how:

1. Hold your command key, then select Go and Library.
2. Double-click the Logs folder.
3. Double-click the QuickBooks.log file.

You can also check it from the QuickBooks.log file. Follow the steps below:

1. Click Edit, then select Find.
2. Search for @recnum, then enter the record number. For example, @recnum 55.
3. QuickBooks will find all records containing the transaction number. Look through the results and modify or reenter the data to fix the problem. If this doesn't fix the problem, contact Intuit Support.

For future reference, here is an article to help you if you encounter an unrecoverable error: Unrecoverable Error when opening a QuickBooks Desktop file on a workstation.

Let me know if you have questions about the error you're getting. I'm always here to help. Have a great day.

@Scooter27 

Run the Condense Data utility with any scenario to isolate the problem. Did you encounter any error message?

Remove All Transactions works, but so far all other attempts to Condense data hangs. Let it run overnight progress dialog does not move. Activity Monitor shows Quickbooks using all the CPU. 

@Scooter27 

It is possible your company file is damaged. Consider to purchase a 3rd party service to fix it.

I agree that our company file is damaged, but have yet to find a 3rd party who can fix it or answer my original question. How do you decipher the log file and use it to identify the troublesome data in our file?

You can contact @Fiat Lux - ASIA and ask them to fix your file. If they can't fix it, they won't mind refunding your payment.

This worked; Verify succeeds! Thank you so much! I identified three problem invoices. The trick was to use the numbers in the tOne column when doing the search.

However, I'm still getting an error when trying to Export to Windows, so my investigation continues:

QuickBooks has encountered an error that requires contacting Intuit Technical Support....

23.0.2.528 (M=/Users/master/intuit-eng/qbmac-git/master/QuickBooks/Code/QuickBooks/diskio.mm, L=717, C=88, V=-7 (FFFFFFFFFFFFFFF9))

Thanks for following up with the Community, Scooter27.

I'm happy to hear IntuitBrooks' steps were able to help resolve the errors you're encountering.

In regard to your 23.0.2.528 error message, I'd recommend getting in touch with our Technical Support team. They'll be able to pull up the account in a secure environment,, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Have a great Friday!

Unfortunately that error doesn't give us any recNums to search out.  But its some probably with the master records (basically the transaction). If rebuild doesn't fix it may need to call data services via the numbers others have provided. 

Before doing that you can check the m1 keys in those records - that would be where I expect the transactions themselves to be and those would be the ones I'd replicate.  Suggest going back to the backup and starting over on a copy of that....