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April 24, 2024
Solved

Mac Quickbooks log file !Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633723

  • April 24, 2024
  • 3 replies
  • 4 views

How do I decipher what these Link Error Codes mean and how do I identify the troublesome transaction in our Mac desktop Quickbooks 2024 file? Rebuild succeeds, but Verify and Export to Windows fails.

 

Thanks for the help!

 

!Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633723, sibling = 1633722, key (m1) = 1533022, tOne = 1533024, mTwo = 1574559, tTwo = 1574565
!Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633725, sibling = 1633724, key (m1) = 1533022, tOne = 1533025, mTwo = 1574559, tTwo = 1574565
!Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633727, sibling = 1633726, key (m1) = 1533022, tOne = 1533026, mTwo = 1574559, tTwo = 1574565
!Link Error Code:00002(HEX), INV-DISC, linkRecNum = 1633729, sibling = 1633728, key (m1) = 1533022, tOne = 1533027, mTwo = 1574559, tTwo = 1574565

Best answer by IntuitBrooks

Links connect transactions together. For instance a customer payment is linked to an invoice. What's happening here is some links have been lost somehow. So it is data corruption at that level though often it doesn't matter much as the transactions in question may be a long time ago and no longer relevant to current year operations.

 

 Every transaction has a "RecNum" which is short for record number. Its just a unique number to a specific transaction. The "linkRecNum" is an example. But the one you really are interested in here are the m1, mtOne, mTwo, etc.  

 

You can find the transactions on QuickBooks Mac (if they are still there) by using the Search function.  Command-F will bring it up or click on the magnifying glass in the toolbar.

 

To find a record 1533024 by recNum, type

 @recnum = 1533024 

in the search bar.

 

You'll see any found information appear. Note that recNums are only unique for a particular type of information. For instance if I search for recNum 2 in the sample product file I'll find a vendor with that number but also an item and an account.  With links you are looking for transactions that match. 

 

If you find do find the transaction explore a little more and look at all of the ones that are reporting errors. The best way to fix them is to first make a backup of your company file (_always_ do this) and then take screen shots of the transactions being sure to capture all the info (you could also print them but sometimes info doesn't show on print outs - like item cost, etc).  Then delete the transactions and reenter them by hand.  That will often fix it.

 

But again if they are old and no longer relevant you may just want to leave them alone. 

 

Finally be aware that item prices can change over time and if you re-enter them you may get a different price than when they were originally entered. Same with customer and vendor addresses, etc.  In that case be sure to override the default entered value to match the original transaction. 

3 replies

QuickBooks Team
April 25, 2024

Hello there, @Scooter27.

 

I'll help you resolve the error you're getting even after trying the rebuild tool.

 

There is a link to open your QuickBooks .log file where you can see the list of errors in your company file.

 

Here's how:

 

  1. Hold your command key, then select Go and Library.
  2. Double-click the Logs folder.
  3. Double-click the QuickBooks.log file.

 

You can also check it from the QuickBooks.log file. Follow the steps below:

 

  1. Click Edit, then select Find.
  2. Search for @recnum, then enter the record number. For example, @recnum 55.
  3. QuickBooks will find all records containing the transaction number. Look through the results and modify or reenter the data to fix the problem. If this doesn't fix the problem, contact Intuit Support.

 

For future reference, here is an article to help you if you encounter an unrecoverable error: Unrecoverable Error when opening a QuickBooks Desktop file on a workstation.

 

Let me know if you have questions about the error you're getting. I'm always here to help. Have a great day.

Level 5
April 25, 2024

@Scooter27 

Run the Condense Data utility with any scenario to isolate the problem. Did you encounter any error message?

Scooter27Author
April 25, 2024

Remove All Transactions works, but so far all other attempts to Condense data hangs. Let it run overnight progress dialog does not move. Activity Monitor shows Quickbooks using all the CPU. 

Level 5
April 25, 2024

@Scooter27 

It is possible your company file is damaged. Consider to purchase a 3rd party service to fix it.

Level 5
April 25, 2024

Links connect transactions together. For instance a customer payment is linked to an invoice. What's happening here is some links have been lost somehow. So it is data corruption at that level though often it doesn't matter much as the transactions in question may be a long time ago and no longer relevant to current year operations.

 

 Every transaction has a "RecNum" which is short for record number. Its just a unique number to a specific transaction. The "linkRecNum" is an example. But the one you really are interested in here are the m1, mtOne, mTwo, etc.  

 

You can find the transactions on QuickBooks Mac (if they are still there) by using the Search function.  Command-F will bring it up or click on the magnifying glass in the toolbar.

 

To find a record 1533024 by recNum, type

 @recnum = 1533024 

in the search bar.

 

You'll see any found information appear. Note that recNums are only unique for a particular type of information. For instance if I search for recNum 2 in the sample product file I'll find a vendor with that number but also an item and an account.  With links you are looking for transactions that match. 

 

If you find do find the transaction explore a little more and look at all of the ones that are reporting errors. The best way to fix them is to first make a backup of your company file (_always_ do this) and then take screen shots of the transactions being sure to capture all the info (you could also print them but sometimes info doesn't show on print outs - like item cost, etc).  Then delete the transactions and reenter them by hand.  That will often fix it.

 

But again if they are old and no longer relevant you may just want to leave them alone. 

 

Finally be aware that item prices can change over time and if you re-enter them you may get a different price than when they were originally entered. Same with customer and vendor addresses, etc.  In that case be sure to override the default entered value to match the original transaction. 

Level 5
April 25, 2024