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ECC1995
Level 1

Migration Tool Unexpectedly Failed

Hi, I recently got a new computer because my old one was unable to connect to wifi anymore. So I need to switch QuickBooks from my old to my new. I was told this would be easy using the migrator tool. Well, I tried and when I double click the file on my new computer it pops up an error message that says "Migrator Tool Failed Unexpectedly". What do I do now?

3 Comments 3
Irene R
QuickBooks Team

Migration Tool Unexpectedly Failed

Ensuring that your QuickBooks Desktop is on the latest version is crucial for resolving issues during data migration using the migrator tool, ECC1995.
 

Before proceeding, could you let me know which version of QuickBooks you're using? This will allow us to confirm its compatibility with your new computer. Also, verifying that your computer has sufficient storage and sufficient free disk space is essential for completing the process.

 

It's also worth noting that QuickBooks Migrator Tool operates with 64-bit files when moving them between computers that also have 64-bit systems. Utilizing a USB with QuickBooks 2022 or 2023 files on a 32-bit Windows system can cause the migrator tool to stop unexpectedly. To prevent this issue, ensure your computer is connected to the internet and use a USB drive with enough storage space for your QuickBooks files.

 

On the other hand, to guarantee you're using the latest version of QuickBooks for a smooth migration process, please follow the steps outlined below:

 

  1. Open your QuickBooks, then go to the Help menu.
  2. Select 'Update QuickBooks' and then choose 'Update Now'.
  3. Click Get Updates to start the update process.

 

Check out this article that outlines the detailed steps for transferring QuickBooks to another device: Move or reinstall QuickBooks Desktop to another

 

You might also want to consider backing up your data before initiating the migration process so you can recover the original file if unexpected changes occur.
 
This thread is open if you need anything else about data migration. Let us know in the comment section below. The Community team is always here to help.

ECC1995
Level 1

Migration Tool Unexpectedly Failed

I did all of those things before ever beginning because I had seen to do all of that in the article about how to use the migrator tool. So everything as far as all of that is concerned is good to go. What is the next solution?

SIAB
Level 7

Migration Tool Unexpectedly Failed

@ECC1995 

1. Open your company file on the old PC and create a backup file.

2. Close QB program on your old PC and install it on the new PC

3. Restore the backup file.

4. Remove QB program on your old PC to complete the process.

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