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KA117
Level 2

Multi-currency - Empty list?

I try to enable multi-currency function but in vain – As shown in the picture the drag-down list is empty.  Clicked on <View More Currencies> but nothing seemed to be happened.  Can anyone please help? Thank you!

QB-Currency.png

 

Solved
Best answer April 03, 2020

Best Answers
Anna S
QuickBooks Team

Multi-currency - Empty list?

Thanks for the update, @KA117.

 

I've got your back. I'll make sure our Development Team knows about this bug so they can fix it. In the meantime, I recommend keeping the domicile set as the US if you need to use the multi-currency feature. 

 

I'm only a comment away if you have any other questions or concerns. Enjoy the weekend!

View solution in original post

19 Comments
RaymondJayO
Moderator

Multi-currency - Empty list?

Yes, I'm here to help you resolve the missing currency list in the program, @KA117.

 

First, let's create a dummy company file to see if the currency list will appear. This helps us determine if the issue is program-related or not. I'll guide you how. 

  1. Close QuickBooks Desktop (QBDT). 
  2. Open QBDT again. 
  3. Select Create a new company in the No Company Open window. 
  4. Choose Express Start to get started right away. 
  5. Enter your sample Business Name
  6. Select your Industry and Business Type
  7. Hit Create Company
  8. Click Start Working

 

The screenshot below shows you the fifth to seventh steps. 

CreateADummyCompanyFile.PNG

 

Once created, let's turn on the multi-currency feature. Then, select your home currency from the Company Preferences tab as seen in the screenshot below. 

HomeCurrencyList.PNG

 

If you're able to view the currency list, let's run the Verify and Rebuild Data utilities on your company file. The first tool self-identifies the most common data issues within a company file while the second one fixes them. For detailed steps, go through this article: Verify and Rebuild Data in QBDT

 

However, if you're still unable to see the list, let's run the repair tool on your company file. This resolves any program-related issues or errors. You'll first have to back up your company file and restart your computer. After that, proceed with the steps below. 

  1. Go to the Start or Windows menu.
  2. Select Control Panel.
  3. Choose Programs and Features
  4. Hit Uninstall a program.
  5. Select QuickBooks from the list, then click Uninstall/Change.
  6. Click Continue, then select Next.
  7. Choose Repair, then click Next.
  8. Wait for the repair to complete, then hit Finish.
  9. Restart your computer again. 

 

For detailed instructions, check out this article: Repair Your QuickBooks Desktop for Windows

 

Moreover, I recommend visiting this website: Multi-currency Overview. This link provides you with steps on how to add foreign-currency customers, vendors, and accounts. Also, it contains more information about updating your exchange rates and creating foreign-currency transactions. 

 

Just click the Reply button below if you need anything else. Enjoy the rest of your weekend, @KA117.

KA117
Level 2

Multi-currency - Empty list?

Thanks for your reply.   Followed all your instructions, repaired and open new company file in "No Company" screen, but the following messages popped up ...  Clicked "Yes" in both boxes, result still the same - empty list... 

 Pop-up message 1.png

 

Pop-up message 2.png

 

Fiat Lux - ASIA
Level 15

Multi-currency - Empty list?

Which Premier Accountant version (year) do you have? 

MariaSoledadG
QuickBooks Team

Multi-currency - Empty list?

Hi KA117,

 

QuickBooks applications and services are designed for the Internet Explorer (IE) environment use. You'll have to use a supported IE version to make it to work.

 

You'll want to make Internet Explorer the default browser so the Multi-currency list will show. However, if it's still not showing, configure IE settings

 

In case you'll encounter other errors, please check this article with troubleshooting steps for future reference: Unrecoverable Error in QuickBooks Desktop.

 

You can always get back to us if you have any other concerns. I'll always be here to help.

KA117
Level 2

Multi-currency - Empty list?

QuickBooks Accountant Desktop 2020.  Thanks.

KA117
Level 2

Multi-currency - Empty list?

Set IE (not Edge) as default browser, this time we get the following pop-up messages:

 

Pop-up message 3.png Pop-up message 4.png

Rose-A
Moderator

Multi-currency - Empty list?

Hey there, KA117.

 

I appreciate the screenshots you've provided. I'm here to ensure you'll be able to view your multi-currency lists in QuickBooks Accountant Desktop.

 

Script errors in QuickBooks occur when the commands can not be executed correctly due to some program issues. You can try configuring your Internet Explorer (IE). Before that, let's check the Internet Explorer's compatibility view and make it the default browser:

 

  1. In Internet Explorer, select the Gear icon at the top right.
  2. Select Tools and select Compatibility View settings.
  3. On the Compatibility View settings screen, check the Display all websites in Compatibility View box.
  4. Click Close.

Once done, follow the steps below to configure the browser:
 

  1. Open your Internet Explorer.
  2. From the Command Bar, select Tools.
  3. Select Internet Options, then select the Security tab.
  4. Click Trusted Sites, and click on Sites.
  5. In the Add, this website to the zone field, enter *.intuit.com and click on Add.
  6. In the Trusted sites window, uncheck Require server verification.
  7. Close the Trusted sites window, and uncheck Enable Protected Mode.
  8. Close the browser.

We can configure also your firewall security settings for Desktop. This is to make sure that internet access will go through without any problems.

 

If you're still getting the script errors, let's follow other solutions outlined in these articles:

 

Please get back to me if you continue to get the same results so I can look further into this. I'll stick around to help you out.

KA117
Level 2

Multi-currency - Empty list?

It didn't work out... Also run QuickBook File Doctor and no irregularities found.Comptibility View Settings.png

Trusted Sites.png

 

Internet Options.png

 

 

 

LieraMarie_A
QuickBooks Team

Multi-currency - Empty list?

Hi @KA117,

 

I appreciate you performing all the steps provided by my colleagues. You can try a clean install of QuickBooks Desktop to fix this issue.

 

Doing this removes the current operating system and user files during the initial installation process. It then overwrites all other content on the hard drive and launches a brand new install folder.

 

To uninstall the program:

  1. Make sure to create a backup copy before uninstalling the software.
  2. From the Windows icon, search for “Control Panel,” then open the Control Panel settings
  3. Choose Programs and Features.
  4. Locate QuickBooks from the list of installed programs.
  5. Select Uninstall/Change.
  6. Click on Continue, then Next.
  7. Choose Uninstall, then click Next again.
  8. Hit Finish and restart your computer.

 

When you’re done, start the Clean Install process. Refer to this link for the complete steps: Clean install QuickBooks Desktop.

 

If you get the same result, I recommend contacting our technical support. Here’s how:

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us. Choose Message Us or Call me back.

 

Our representatives can perform further diagnosis and get this fixed.

 

KA117
Level 2

Multi-currency - Empty list?

Thanks for all your kind reply. Tried a clean installation but still in vain.

 

I took your advise and seek help from the technical support team.  After a few hours efforts, we found that when you select US as domicile the multi-currency function works very well, but when you select Other as domicile the multi-currency function didn't work.  Looks like a bug?

Anna S
QuickBooks Team

Multi-currency - Empty list?

Thanks for the update, @KA117.

 

I've got your back. I'll make sure our Development Team knows about this bug so they can fix it. In the meantime, I recommend keeping the domicile set as the US if you need to use the multi-currency feature. 

 

I'm only a comment away if you have any other questions or concerns. Enjoy the weekend!

View solution in original post

bj13
Level 1

Multi-currency - Empty list?

Hello.

 

Can you please let me know , how to set domicile as US in quick books.

SarahannC
Moderator

Multi-currency - Empty list?

Hello there, bj13.

 

Let me help you set up US domicile in QuickBooks Desktop.

 

First, we'll need to ensure that we are using QuickBooks US version. Otherwise, we're unable to use the US address in QuickBooks because the system will only ask to enter the company address from the US, and it'll be recorded as your domicile. It's how QuickBooks accept the permanent address.

 

If we're using US version, we can review your company information to verify the details and correct the home address if needed. Here's how:

 

  1. Select Company under My Company file.
  2. Click the Company Information Edit icon.
  3. Enter your home address in the Contact Information and make sure to select the US by clicking the drop-down arrow.
  4. In Legal Information, enter your City/State/ZIP.
  5. Correct the details if needed.
  6. Then, click the OK button.

 

Here are the sample screenshots:

 

When turning the multi-currency on in QuickBooks, it's advisable to use the home currency. For more tips and details about this feature, please check this article: Set up and use Multicurrency

 

On the other hand, you may want to download QuickBooks Desktop using this link to get the right region and be able to set US domicile in QuickBooks Desktop. Here are things to follow to complete the process:

 

  1. Choose US your country. 
  2. Select your product and the version you'll want to have.
  3. Then, hit Search
  4. Click the Download button and follow the on-screen instruction.

 

Let me know if you have follow-up questions or clarifications. I'll be here to assist you right away. Take care and stay safe.

bj13
Level 1

Multi-currency - Empty list?

Thank you for your reply, 

 

I am using QB UK Premier  2020 Editions and tried to recover the file by data verification and rebuild options .  Multi currency list still shows empty with no error in data file after running  these  options , not able to select any currencies.  

 

 

Ashleigh1
QuickBooks Team

Multi-currency - Empty list?

Hello Bj13, 

 

 

Home currency can only be changed during the first time you turn this on. If its already enabled then it's too late and you would need to start a new file.

 

This link will let you more about home currencies and hopefully will help you. 

 

 

 

Fiat Lux - ASIA
Level 15

Multi-currency - Empty list?

@bj13 

QB Desktop will use the same home currency as Windows setting. Try create a dummy file or open a sample one. If you still didn't see any currency list to choose, try reinstall your QB.

bj13
Level 1

Multi-currency - Empty list?

Thank you for your reply!!!.

 

I tried both option to reinstall as well as  to  create a test database but it didn't work  to list the multi currency option in the company file.

 

 

 

Fiat Lux - ASIA
Level 15

Multi-currency - Empty list?

Install the trial license of QB Desktop US version to make sure the root cause.

https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d...

 

Charies_M
Moderator

Multi-currency - Empty list?

Hello, bj13.

 

I appreciate you for keeping us updated with the results of the steps you've taken so far.

 

In QuickBooks Desktop, your home currency depends on the version you're using. Since you mentioned that you're using QuickBooks Premier 2020, you want to consider creating a new file for the US version. 

 

To find out more information about managing multicurrency in QuickBooks, kindly check out this article: Set up and use Multicurrency.

 

In case you require assistance from our QuickBooks Support, you can contact them by following the steps below:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

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