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Arivaca
Level 2

password

The person that set up the password and everything for Quickbooks nonprofit 2021 desktop has left.  He did not give us the password.  We have no idea what questions he used for security.  How do we get access to our quickbooks.  We have changed the password on the intuit account but that did not update quickbooks desktop.  What can we do.  Thanks

Solved
Best answer October 20, 2022

Best Answers
Fiat Lux - ASIA
Level 15

password

If you can access your CAMPS as the Primary Contact, you can try to reset your file Admin password.

https:// quickbooks.intuit.com/learn-support/en-us/reset-passwords/reset-your-password-for-quickbooks-desktop/00/201660

 

Otherwise, you have to purchase a 3rd party password reset service.

View solution in original post

JenoP
Moderator

password

Good day, Arivaca.

 

The changes to the password for the Intuit account only applies to the online information that includes the billing and other subscription details. 

 

You can use the Automated Password Reset Tool to remove the password for the company file. Here's how:

 

  1. Download the Automated password tool for QuickBooks Desktop.
  2. Select your version of QuickBooks Desktop.
  3. Type in all the required business information and click Next.
  4. Accept the license agreement. The Automated Password Reset tool will auto download. (If the auto download didn't work, select Download now.)
  5. Run the tool and enter the token number received via email.
  6. Follow the succeeding steps on how to create a new password.

 

You can also log back in to https://camps.intuit.com to make sure you're typing the same details with what we have on file. It's the same Intuit account or site where you previously changed the password.

 

Here's an article that will guide you through the steps on how to use it: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

Let me know if you're able to change the password and log in successfully. You can also reply back to me if you have follow-up questions. 

View solution in original post

4 Comments 4
Fiat Lux - ASIA
Level 15

password

If you can access your CAMPS as the Primary Contact, you can try to reset your file Admin password.

https:// quickbooks.intuit.com/learn-support/en-us/reset-passwords/reset-your-password-for-quickbooks-desktop/00/201660

 

Otherwise, you have to purchase a 3rd party password reset service.

JenoP
Moderator

password

Good day, Arivaca.

 

The changes to the password for the Intuit account only applies to the online information that includes the billing and other subscription details. 

 

You can use the Automated Password Reset Tool to remove the password for the company file. Here's how:

 

  1. Download the Automated password tool for QuickBooks Desktop.
  2. Select your version of QuickBooks Desktop.
  3. Type in all the required business information and click Next.
  4. Accept the license agreement. The Automated Password Reset tool will auto download. (If the auto download didn't work, select Download now.)
  5. Run the tool and enter the token number received via email.
  6. Follow the succeeding steps on how to create a new password.

 

You can also log back in to https://camps.intuit.com to make sure you're typing the same details with what we have on file. It's the same Intuit account or site where you previously changed the password.

 

Here's an article that will guide you through the steps on how to use it: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

Let me know if you're able to change the password and log in successfully. You can also reply back to me if you have follow-up questions. 

Arivaca
Level 2

password

Thank you.  I was on the phone with them for over an hour; they had me deleting all my passwords on google and everything.  I told them that had nothing to do with QB desktop.  All they had to do was tell me about this reset thing.  God bless you.

Arivaca
Level 2

password

Thank you.  I was on the phone with them for over an hour today.  Don't their help people know about this!  God bless you.

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