Purge not working

To correct myself, I do see my first post wasn't deleted, did not realize they had to be reviewed. But, edit feature isn't working either it seems.

I wish you didn't have to relay your issue here twice just to be able to fix this, @Terriermike.

I understand how important it is to be able to restart and carry on with your business, so I want to make sure everything is well taken care of.

If your QuickBooks Online company data is less than 60 days old, please know that you have the option to purge your account. All of the information that you have entered into your company will thereafter be deleted by the system. If in your case, you weren't able to do so, it may be caused by the browser. To sort this out, I'd recommend using a private window. Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

Once done, try to open your account again and see if the data has already been cleared. If it works, let's clear your browser's cache to fix the unexpected behavior in the product. Use other supported web engines if not. QuickBooks might have a short-term issue with the one you're using right now. Utilizing a new browser allows you to get back to working order.

However, if it's more than 60 days old, you'll initially have to cancel your account and then start a new subscription to have a clean slate. Please refer to this article to know how: Delete your data and start over in QuickBooks Online.

In addition, you can refer to this article in case you'd like to create or add another company file to QuickBooks Online in the future: Manage company files in QuickBooks Online.

Let me know if you have other concerns about managing your QBO account. I'll be sure to keep an eye out for your reply. Have a great day!

I'm also having issue with purge not working and I have tried clearing my browser catch and also incognito window and still no luck with have the company purge and I only 2 days of entry's

Thanks for joining this thread and for trying the suggested troubleshooting steps, CElwood.

Since you still weren't able to purge your QuickBooks Online afterward, I recommend calling in to speak with a member of the QBO Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look as to why you're unable to purge the account. They will also be able to get this escalated for you if need be. Here's how to get in touch with the team:

1. Select (?) Help.
2. Choose one of the following options to get help:
   • Assistant tab: Enter your question in the Type or Ask Something field. QuickBooks Assistant will provide answers or options.
   • Search tab: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.

        Connect with an expert

        If you still need help, follow these steps to connect to an expert. 

• Assistant tab: Enter talk to an expert.
• Search tab: Select Contact Us.

The following article provides these steps if you ever need them again in the future: Get help with QuickBooks products and services

Please feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.