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W
webgold
April 16, 2022
Question

QB 2022 Won't Start

  • April 16, 2022
  • 21 replies
  • 16 views

I am extremely angry with Intuit right now. I have been using QB for 17 years and now it looks like I will have to abandon it! My latest version is 2019 and it runs fine, but it will no longer support payroll unless you upgrade. So, I dutifully upgraded to their subscription model, which advertises that it comes with unlimited support by the way.

 

The software will NOT launch. No error messages it just starts buffering as if is going to start and then doesn't. Nothing I have or they have tried is working. The last tech support person just gave up! Here is what I have done to date...

 

1. Downloaded the Tool Hub and run all the various applications there. Nothing

2. Turned off my windows firewall and tried launching it. Nothing

3. Launch it as an admin. Nothing

4. Hold the CTRL key and launch it. Nothing

5. Completely uninstall it and reinstall it. Nothing

 

It tries to start and buffers and then just ends without starting. I have tried every single solution I can find online. I have spent hours on the phone with their reps and they can't solve it and just give up!

 

I am not sure what I am supposed to do here. It is their software. I am being forced to upgrade because payroll will no longer run on my version in about a month and version 2022 won't work at all!

 

Am I supposed to find a brand new accounting software?

    21 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    April 16, 2022
    @webgold wrote:

    Am I supposed to find a brand new accounting software?

     

    If you are using QBD Enterprise, you may have a few options to explore. But if you are using using Pro/Premier, I couldn't recommend anything yet.

     

    Back to your existing problem:

    1. Which Windows OS do you run? Which version?

    2. Have you tried to install the trial version for QBD 2022 Enterprise?

    3. Is your QBD 2019 still working normally?

     

    W
    webgoldAuthor
    April 16, 2022

    I am running Windows 10 Version: 21H2. It is QB Desktop Pro 2022 that I am trying to set up. Yes, my 2019 version still works fine. I have not tried to install Enterprise, trial, or otherwise.

     

    As a test, I decided to install the 2022 Desktop on my laptop, which also runs Windows 10, but does not have any other version of QB on there. It works on there. Both systems are pretty close to each other in configuration other than my desktop having QB 2019 on it. I don't want it on the laptop because it is slow and I don't work on there daily. I only use it for travel only.

     

    So, now I am wondering if something with version 2019 is causing the conflict, but the problem is if I remove it as a test and that isn't the problem I am totally screwed because I can't put it back on. Intuit removed the 2019 download from my account so I have no way of putting it back if my test doesn't work. I would be without any working QB at that point and that is just too high of a risk for a test.

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