Question

QB shutting down

Forum|Forum|3 years ago
August 29, 2022
15 replies
55 views

Is anyone else having problems with QuickBooks Desktop Pro 2021closing itself down immediately after signing in?

I have tried 10 times today without success. I even tried, "Run as Administrator,"

but that hasn't worked either. I can't work if I can't even get the dang software to open up!!

There are times, if I hurry and click on a task, it will remain open...but this has been an

issue for awhile, and it is time for QuickBooks to FIX it, because it is NOT working today!

I friend of mine says she has the same problem.

Please help....

QuickBooks Desktop

BigRedConsulting

Level 15

Yes, lots of people are seeing this issue. It's been going on for months now. See:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbooks-desktop-pro-2021-crashes-at-startup/00/1102333

https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbook-desktop-2022-crashing-and-stops-working/00/1091517

Ignore every shred of advise from any Intuit Employee on these threads, as none of it works. Some of the other advise may work to some extent.

J

jessli1Author

Thank you for your response. I also spoke with a representative from QB, and he helped me clear the

cache in the folder %temp% on my computer....which allowed me to finally get into QB to work. Today, however, it is back to crashing again.

I have found that if I can get the home page to load, and quickly get into a task, then my chances of it remaining open are greater. But this has gone on for way too long and QB needs to resolve this issue!

Maybe if we all call in and file a complaint, they would look for a faster resolution??

T

TirzahC

Level 4

This isn't what I want you to experience when opening QuickBooks, jessli1. Let me make it up to you by making sure this gets resolved.

First, let's run the Verify and Rebuild Data utilities to get this sorted out. The Verify Data utility identifies potential data damage issues while the Rebuild Data repairs it in your company file.

Verify data

Click Window then Close All.
Choose File then Utilities.
Select Verify Data.
If you see: "QuickBooks detected no problems with your data" (no further action is needed), "Your data has lost integrity" (Continue to the steps below to Rebuild Data), or specific error messages visit the QuickBooks Desktop support site and search the error.

Rebuild data

Go to File.
Select Utilities then Rebuild Data.
You will receive a warning message to backup your company file, press OK.
The Rebuild Data utility starts as soon as the backup is finished.
Click OK when you get the message "Rebuild has completed".

Second, I suggest downloading our QuickBooks Tool Hub. This checks your QuickBooks Desktop (QBDT) software for issues and self-resolves them. Let me show you how.

Close your QuickBooks.
Download our QuickBooks Tool Hub
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install.
When the install finishes, open the tool hub on your Windows desktop.
Select Program Problems.
Click Quick Fix my Files.
Start QuickBooks Desktop and open your data file.

You can also check this article for more insights and troubleshooting steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If the issue continues, I'd recommend contacting our support team. They have tools to help check your system in a secure environment and perform more troubleshooting steps.

Go to Help, and then select QuickBooks Desktop Help.
Select the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field and click Continue.
Choose a way to connect.

If the program continues to crash, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

I appreciate your patience while we’re working through this. Reach out to me with whatever questions you may have about QuickBooks. I’m here to assist further. Have a good one.