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DJmatrix9113
Level 1

Quick Books file open slow

Hi everyone, i run out of ideas, i cant find a way to make a file open faster on a terminal. Let me explain, i just have 2 terminals and one server, our files are taking almost 2 min to load, here are the specs

 

Server: 

CPU: i9 12900K

RAM: 64GB DDR5 4800Mhz

file Storage: Samsung M.2 over 4000MB/s read and write

LAN: 10Gb/s

Windows Server 2025

 

Stations:

CPU: i3 11300

RAM: 16GB DDR4 3200Mhz

OS (quick books installation) : SSD SATA

LAN: 10Gb/s

Windows 11 Pro

 

We work with multiple companies, each has his own book, the biggest one is 310MB, all others are around 200MB, all of them take almost 2 min to load from the server and nothing gets to work to his 100%

i cant thing on any optimization to get it faster

 

any help will be appreciated 

thaks

2 Comments 2
Carneil_C
QuickBooks Team

Quick Books file open slow

We can run the QuickBooks Tool Hub to fix common data issues encountered with your files, DJmatrix9113.

 

By doing this, it can help repair corrupted or damaged company files. Once you're ready, here's how:

 

  1. Close your QuickBooks company file. 
  2. Install the latest version of the tools hub.
  3. Open the file you've downloaded. 
  4. After that, please follow the on-screen steps and agree to the terms and conditions to continue. 
  5. Once the installation is complete, locate and double-click the QuickBooks Tool Hub icon on your Windows desktop to launch the application.

 

Once done, run the Quick Fix my Program from the Tool Hub to shut down any open background processes QuickBooks uses. It'll run a quick repair on your program.

 

If the issue persists, various factors can contribute to the slow performance of your QuickBooks Desktop when opening files. It includes network configuration, server and workstation specifications, QuickBooks optimization, and other technical aspects. 

 

To address this, we recommend consulting an IT specialist who can help you identify any potential issues affecting file access speed. They can perform a thorough assessment of your network and systems, and provide recommendations to ensure both your servers and workstations are optimized for optimal performance.

 

Feel free to reply again in this thread for more questions about managing your files. We're here to help in any way we can, DJmatrix9113.

DJmatrix9113
Level 1

Quick Books file open slow

Hi, thanks for the fast response,

 

I'm sad to letting you know you answer its not helpful at all. I'm that IT you are talking about, my network reach stable speeds  around 1Gb/s copying files between to a RAM disk, (stations SSD work up to 450 Mb/s) 

QuickBooks should be loading the Company book from the server to the station RAM, taking no more than 20 sec.

 

At this point i have a couple of points:

 

- QuickBooks server its using an old SQL and is not optimized at all

- Programmers don't want to specified exactly how its loaded on from the network (Server to RAM or server to SSD and the decompress to ram)

 

I don't want to think bad about the online product being pushed every day

According to the Internet, everyone its having the same issue ang giving up.

Please, be more specific on the specs requirement, not every user its jut an accouter sitting on a laptop

 

The whole community will appreciated if the actual technical requirement its being disclosed

 

Thanks

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