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S
savAM
February 13, 2023
Question

Quickbooks aborting when computer goes to sleep

  • February 13, 2023
  • 1 reply
  • 14 views

Our QB is hosted on a server and our setup has been the same for years.  A couple of months ago, this problem started-  when our computers go to sleep for approx. 15-20 minutes, Quickbooks aborts.  We have had no changes in our setup and our IT team cannot find any problem on our end.  Why is this happening?   We just upgraded to 23 this week hoping it would correct the problem and it did not.  

 

*Please do not suggest that we use the stay logged in for 1 (or more days) feature.  This does not solve our problem.  All this does is keep us logged in even with QB shuts down.  This is a security issue.  

1 reply

JessT
JessTModerator
Moderator
February 13, 2023

Hi amontford,

 

I appreciate your effort to seek help from an IT professional to understand why your QuickBooks aborts when your computer goes into sleep mode. Let me add a few details.

 

The internet connection is disabled when your computer goes into sleep mode, and eventually disconnects QuickBooks from the station computers. This is why you received an abort message. Other reasons could be random issues in the program, your firewall/antivirus blocking QuickBooks processes, damaged QBWUSER.ini file, which might have already been checked by your IT guy. Nevertheless, here are some steps you can do to resolve this behavior.

 

Step 1: Download and install the install diagnostic tool located within the tool hub

 

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
  3. Open the folder where you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Step 2: Disable the antivirus/firewall for a brief moment. Please refer to your antivirus manual.

 

Step 3: Rename QBWUSER.ini file. You'll want to follow Solution 3 in this article: Fix issues when QuickBooks has stopped working.

 

Let me know if you have any other questions about receiving an abort message. I'm just around to continue to help.

    S
    savAMAuthor
    February 14, 2023

    Thanks for the reply.  I will check in to these solutions.

     

    But just to be clear, we have used QB for many many years and we have NEVER had the problem that our QB aborts when our computers go to sleep and we are NOT connected via internet so that's not the problem.  This is a new issue.  I just need to determine why it's happening and how to fix it.  

      Z
      ZackE_QuickBooks Team
      QuickBooks Team
      February 14, 2023

      Thanks for getting back with the Community, amontford.
       

      If the troubleshooting steps mentioned by JessT don't solve your problem with QuickBooks aborting, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
       

      They can be reached while using QuickBooks.
       

      Here's how:

       

      1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


         
      2. Click Contact Us.


         
      3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.


         
      4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

       

      Be sure to review their support hours so you'll know when agents are available.
       

      Please feel welcome to send a reply if there's any additional questions. Have a great day!

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