QuickBooks Backup for Pro 2021

Hi there, @SHoover. 

Thank you for taking the time to reach out to the QuickBooks Community for support and sharing your concerns. 

I understand that you've tried contacting our support team, but it sounds like you may have connected with the wrong number. If you do not have an active subscription plan (which includes tech support), the tech agent will charge you a one-time fee. Please know that if you're charged a one-time fee, our agents will ensure that your issue has been resolved. 

That said, I recommend contacting our Technical Support Team. This way, our tech support agents can review your account in a secure environment and have the tools available to remote into your computer for further investigation. You can use the link I've included below to connect with an agent. 

• QuickBooks Technical Support

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

Hello Tori,

Please note the initial reason for my call was to verify a tech support number that someone responded to my post on.  Speaking with customer service the number was fraudulent. We better not receive a bill. In addition, I disconnected the call because the rep. was not answering my question and I did not have the patience after going through trying to scramble deleting software of my computer that was uploaded by the supposed tech support staff. Thank you,Sam

@SHoover 

I am curious with your issue. Try opening the sample file and save it with the new name. Then create a backup file (QBB) to compare its size with the working file (QBW.