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adamabel1
Level 3

Quickbooks backup won't work on another computer

I'm trying to rebuild a customers Quickbooks pro plus 2022 server.  So I have built a whole new VM for Quickbooks to run on and created a backup of the company files copied it to a share and open it on the new system. When I get 1 of two errors. 

1. It says I need to download file doctor and run it.  I run the check on the company file and it finds nothing wrong. 

2.  The other error I get is Quickbooks unrecoverable Error code 1407344005 77857  (note that error code number changes from time to time) 

 

There is a report.xml it seems to possibly have more details.

 

 

<?xml version="1.0"?>..<UploadData><ErrorInfo><ErrorType>UnhandledException</ErrorType><ModuleName>C:\Program Files\Intuit\QuickBooks 2022\qbw.exe</ModuleName><HostingProviderName>NA</HostingProviderName><ExceptionInfo><ExceptionID>0xc0000005</ExceptionID><ExceptionDescription>EXCEPTION_ACCESS_VIOLATION</ExceptionDescription><ExceptionAddress>0x00007FFF47F44141</ExceptionAddress><ExceptionModuleName>C:\Program Files\Intuit\QuickBooks 2022\payutil.dll</ExceptionModuleName><ExceptionInformationAddress>0xFFFFFFFFFFFFFFFF</ExceptionInformationAddress><ExceptionInformationDescription>READ Voilation</ExceptionInformationDescription></ExceptionInfo></ErrorInfo><OSInfo><OSBuildNumber>17763</OSBuildNumber><OSMajorVersion>10</OSMajorVersion><OSMinorVersion>0</OSMinorVersion><OSPlatform>2</OSPlatform><IEVersion>9.11.17763.0</IEVersion></OSInfo><EnvironmentInfo><FreeDiskSpace>[removed]</FreeDiskSpace><TotalRam>6290456</TotalRam><FreeRam>4316192</FreeRam><TotalPageFile>7994392</TotalPageFile><FreePageFile>5682508</FreePag.eFile><TotalVirtualMemory>-128</TotalVirtualMemory><FreeVirtualMemory>-5613552</FreeVirtualMemory><ScreenResolution>1440 x 900</ScreenResolution><ScreenColorDepth>32</ScreenColorDepth></EnvironmentInfo><ProcessorInfo><ProcessorArchitecture></ProcessorArchitecture><ProcessorLevel></ProcessorLevel><NumberOfProcessors>2</NumberOfProcessors><ProcessorType>8664</ProcessorType></ProcessorInfo><Modules><Module><FullPath>C:\Program Files\Intuit\QuickBooks 2022\QBW.EXE</FullPath><BaseAddress>0x140000000</BaseAddress><Size>0x001c3000</Size><TimeStamp>2022-05-09T04:40:18</TimeStamp><FileVersion>32.0.4005.3201</FileVersion><ProductVersion>32.0.4005.3201</ProductVersion></Module><Module><FullPath>C:\Windows\System32\ntdll.dll</FullPath><BaseAddress>0x7fff74c00000</BaseAddress><Size>0x001ee000</Size><TimeStamp>1979-12-20T14:28:56</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\kernel32.dll</FullPath><BaseAddress>0x7fff74aa00.00</BaseAddress><Size>0x000b3000</Size><TimeStamp>2028-12-23T19:35:22</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\KERNELBASE.dll</FullPath><BaseAddress>0x7fff717f0000</BaseAddress><Size>0x0029e000</Size><TimeStamp>2005-06-14T04:16:46</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\oleaut32.dll</FullPath><BaseAddress>0x7fff721e0000</BaseAddress><Size>0x000c4000</Size><TimeStamp>2076-12-24T05:16:21</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\msvcp_win.dll</FullPath><BaseAddress>0x7fff70e70000</BaseAddress><Size>0x000a0000</Size><TimeStamp>2006-06-13T14:53:06</TimeStamp><FileVersion>10.0.17763.348</FileVersion><ProductVersion>10.0.17763.348</ProductVersion></Module><Module><FullPath>C:\Windows\System32\ucrtbas.e.dll</FullPath><BaseAddress>0x7fff71a90000</BaseAddress><Size>0x000fa000</Size><TimeStamp>2008-08-20T13:50:27</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\combase.dll</FullPath><BaseAddress>0x7fff71e30000</BaseAddress><Size>0x0032b000</Size><TimeStamp>2026-09-11T02:03:43</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\rpcrt4.dll</FullPath><BaseAddress>0x7fff743b0000</BaseAddress><Size>0x0011d000</Size><TimeStamp>1972-11-08T02:16:29</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\bcryptPrimitives.dll</FullPath><BaseAddress>0x7fff716b0000</BaseAddress><Size>0x00082000</Size><TimeStamp>2022-09-03T05:27:10</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module>.<Module><FullPath>C:\Windows\System32\gdi32.dll</FullPath><BaseAddress>0x7fff72310000</BaseAddress><Size>0x0002a000</Size><TimeStamp>2105-12-20T16:17:33</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\gdi32full.dll</FullPath><BaseAddress>0x7fff70cc0000</BaseAddress><Size>0x001a6000</Size><TimeStamp>2097-10-14T03:44:56</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\user32.dll</FullPath><BaseAddress>0x7fff72350000</BaseAddress><Size>0x00198000</Size><TimeStamp>2014-03-17T12:04:37</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\win32u.dll</FullPath><BaseAddress>0x7fff70c80000</BaseAddress><Size>0x00020000</Size><TimeStamp>2105-08-12T01:20:11</TimeStamp><FileVersion>10.0.17763.1</FileVersion><ProductVersion>10.0.17763..1</ProductVersion></Module><Module><FullPath>C:\Windows\System32\advapi32.dll</FullPath><BaseAddress>0x7fff741b0000</BaseAddress><Size>0x000a7000</Size><TimeStamp>2033-01-16T20:38:29</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\msvcrt.dll</FullPath><BaseAddress>0x7fff74950000</BaseAddress><Size>0x0009e000</Size><TimeStamp>2099-05-24T12:58:49</TimeStamp><FileVersion>7.0.17763.475</FileVersion><ProductVersion>10.0.17763.475</ProductVersion></Module><Module><FullPath>C:\Windows\System32\sechost.dll</FullPath><BaseAddress>0x7fff73ee0000</BaseAddress><Size>0x0009f000</Size><TimeStamp>2045-03-18T09:41:45</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\ole32.dll</FullPath><BaseAddress>0x7fff73c10000</BaseAddress><Size>0x00156000</Size><TimeStamp>2036-03-17T17:19:33</TimeStamp><FileVersion>10.0.[removed]</FileVersio.n><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\System32\shlwapi.dll</FullPath><BaseAddress>0x7fff74b70000</BaseAddress><Size>0x00052000</Size><TimeStamp>2001-04-28T19:25:15</TimeStamp><FileVersion>10.0.[removed]</FileVersion><ProductVersion>10.0.[removed]</ProductVersion></Module><Module><FullPath>C:\Windows\Syst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3 Comments 3
JessT
Moderator

Quickbooks backup won't work on another computer

Thank you for doing the initial troubleshooting steps, adamabel1.

 

What you did is what we can also share from here. I recommend getting in touch with our QuickBooks Desktop Support so they can check this further using more tools. They are available on weekdays from 6 AM to 6 PM PT.

 

Feel free to comment below if you have any other concerns.

adamabel1
Level 3

Quickbooks backup won't work on another computer

So talking to support the problem was the payroll module and our company file was the problem.  I had to install 2023 pro to fix the issue. 

Candice C
QuickBooks Team

Quickbooks backup won't work on another computer

Hey there, @adamabel1

 

I appreciate you for coming back here on this platform. 

 

I'm so glad our Customer Support Team was able to help you further with your problem. 

 

We're only a comment away if you have any other concerns. Have an awesome day! 

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