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Frequent Explorer *

Quickbooks desktop 2018 is not recognizing Microsoft Office

Quickbooks desktop 2018 is not recognizing Microsoft Office and keeps telling me to set up defaults when they are already set up. I can't create a new workbook, can't email anything. What is the fix????

9 Comments
BRC
Established Community Backer ***

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Do you have a supported version of MS Office - one that QB recognizes?

Frequent Explorer *

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Yes.  Worked up until they both updated yesterday.  They are compatible.  

Frequent Explorer *

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

I just chatted with support through messaging and they told me that I had to pay them to isolate this issue.  I can't imagine that I am the only one having this issue, as I've read other places as well.  Why is no one helping to get this fixed?

 

Moderator

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Hi there, @storbakken1.

 

Thank you for posting in the Community. Allow me to chime in to provide some insights about the technical support and provide some troubleshooting steps to resolve the issue.

 

Currently, free technical support is available if you have an active QuickBooks subscription. However, you can still find answers to your questions by visiting our QuickBooks support site for troubleshooting and other helpful "how-to" type information, find a local Proadvisor ( QuickBooks expert in your area that can help you) and of course, you can always access the QuickBooks Community to post your questions or view answers to questions posed by other QuickBooks users.

 

Let me share some steps to get you back on track. Let's start with setting up the Microsoft as your default program to make sure you'll be able to create a new workbook or send email in QuickBooks successfully. The following articles contain the steps on how to do this based on the version you're using.

After that, let's make Outlook the default email program.

 

  1. Go to File tab, then select Options.
  2. Under Start up options, choose Make Outlook the default program for E-mail, Contacts, and Calendar.

Then, let's verify the email service is set up in your QuickBooks Desktop. Once done, try to create the workbook and send email in QuickBooks.

 

Also, for additional support, it'd be best to get in touch with the Microsoft support first to see if there are restrictions set by the Admin. This could be the reason why you're getting this error.

 

That should get you back on track. I'm just a post away if you have any other questions about setting up Microsoft as default. I'll be happy to help you further. Wishing you and your business continued success.

Frequent Explorer *

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

I've done all of this.  

Frequent Explorer *

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

It's not Microsoft Office.  It's Quickbooks, and the last update did it.  Why should I have to pay for a resolution when it worked just fine until the update?  This is ridiculous. 

QuickBooks Team

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Thanks for the prompt response, @storbakken1.


I appreciate you performing the solution provided by my colleague, and updating us about the outcome of the steps. Since you continue to get the same result, try to repair the software.


Repairing QuickBooks can fix any program-related issues or errors. Then prepare the QB Desktop installation CD or download the installer from the website and follow the steps below:
1.    Restart the computer.
2.    Create a back up of your QuickBooks company file.
3.    Go to Start and then Control Panel.
4.    Select Programs and Features
5.    In the list of programs, select QuickBooks.
6.    Choose Uninstall/Change, then click Continue and Next.
7.    Click Repair and then Next. Wait for it to complete.
8.    Once done, hit Finish. Restart your computer if prompted.

 

Here’s an article for your reference: Fix QuickBooks Desktop (Windows).


That should do it. Please give this a try and let me know how it goes. If you have any questions, leave a reply below. I’ll be here to answer them for you. Thank you for reaching out and take care!

Frequent Explorer *

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Tried the repair, twice.  Didn't work.  Uninstalled and reinstalled, and still didn't work.  Calling in the technicians.  

QuickBooks Team

Re: Quickbooks desktop 2018 is not recognizing Microsoft Office

Hey @storbakken1,

 

I appreciate your efforts in performing the steps provided by my colleagues. Let me guide you to get the correct support to get this addressed as soon as possible. 

 

I'd love to help you further, but I don't have the correct tools to check for possible solutions. I suggest contacting our QuickBooks Support Team. They have the correct tools to make sure that MS Office is recognized in your QuickBooks.

 

Here's how you can contact them:

  1. Click on Help from the menu bar.
  2. Choose QuickBooks Desktop Help.

Please let me know if you have any other concerns.