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ProTectPlastic
June 7, 2023
Question

QuickBooks Desktop Pro Plus 2023 Program Closing

  • June 7, 2023
  • 1 reply
  • 1 view

After logging into QB (using on Windows 10) and leaving it either open or minimized for a bit, it just closes on it's own. No error msg, no abort, no reason.  I've had to re-log back in 4 times this morning already. 

1 reply

JaeAnnC
JaeAnnC
Level 6
June 7, 2023

I recognize the inconvenience caused when QuickBooks Desktop (QBDT) abruptly closes, and we want to put things right, @ProTectPlastic. Let's perform troubleshooting steps together so you may get back to your business seamlessly.

 

In QBDT, certain tasks cause the application to close unexpectedly. These are brought on by issues with your computer or how QuickBooks interacts with your system. To guarantee you have all the updated components, be sure to update the application to the most recent release.

 

If you're on the latest release and your QBDT continues to crash, let's repair the program using the QuickBooks Tool Hub. It resolves common issues, such as system failure. For the best experience, we recommend using the most recent version (1.6.0.3) on Windows 10, 64-bit.

 

Here's how to download and install it:

 

  1. Close QBDT.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub and save the file somewhere you can locate it easily.
  3. Open the file (QuickBooksToolHub.exe).
  4. Follow the on-screen procedures to install and agree to the terms and conditions.
  5. Once done, double-click on your Windows desktop to open the tool hub.

 

The hub serves as a launchpad for the tools you'll utilize to resolve issues, and each tab aids in different types of problems. To learn more, please refer to this link: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Furthermore, I'm adding an article that contains several troubleshooting solutions if you're unable to access your company file: Can't open your company file in QuickBooks Desktop.

 

Keep me posted on any further concerns you have when navigating QBDT. The Community is open 24/7 to prioritize you. Be safe!

K
kjam1022
June 8, 2023

Hello,

 

So the QB Tool Hub along with the "Manage Login Settings" did not fix this issue of shutting down on the hour when idiol.  All drives updated on computer and upated QB Pro to 2023 two weeks ago.

JaeAnnC
JaeAnnC
Level 6
June 8, 2023

Thanks for joining in on this thread, @kjam1022. It's my priority to ensure you'll get the assistance you require in resolving the unforeseen crashing of your QuickBooks Desktop (QBDT).

 

I appreciate you performing the troubleshooting procedures suggested above. Since the issue persists, it's preferable to get in touch with our customer service team so they can further determine its cause and provide a suitable fix. They may also call for an investigation into this matter if necessary. Here's how:

 

  1. Go to the Help menu and select QuickBooks Help.
  2. Click Contact Us.
  3. Give a brief description of your concern, and click Continue.
  4. Sign in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and click Continue.
  6. Choose between Chat with us or Have us call you.

 

Furthermore, data corruption indicates that QuickBooks is unable to read your company file. It may be caused by internal or external factors. I'm adding this article to help you resolve this: Top data damage errors in QuickBooks Desktop.

 

Keep me updated on any clarifications you have concerning QBDT. You can always rely on us when it comes to resolving your issues. Be safe and have a good one!

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