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geed84
Level 1

Quickbooks Enterprise Receiving Errors

We use Quickbooks Enterprise Solutions: Manufacturing & Wholesale

 

We noticed that a few of our Purchase Orders reflect inaccurate information. For example, we received 45,000 units of an item but the Purchase Order shows 90,000 units were received. We should show a backorder quantity of 78,000 units but the Purchase Order reflects only 33,000 units. The Inventory Item Quick Report sorted by Transaction Type "Item Receipt" reflects the correct receiving information. Please see the attached example. 

 

We need to understand what is causing this to happen and how to fix it. Fyi, we seem to have issues because our purchase orders are blanket and we can be receiving goods 1 or more years later after creating the purchase order. There is some kind of database thing happening here. 

2 Comments 2
Aldren18
QuickBooks Team

Quickbooks Enterprise Receiving Errors

I appreciate your patience and detailed explanation of the issue, Geed84. Rest assured, I'm dedicated to finding a solution that restores accuracy to your purchase orders' information.

 

Issues like these often indicate potential data corruption within your QuickBooks company file. This is especially relevant if you notice inconsistencies between the PO and the Inventory Item Quick Report.

 

I recommend running Verify and Rebuild data to check the integrity issue.

 

Verify Data:

 

  1. Click the File menu, then hover on Utilities.
  2. Choose Verify Data.
  3. Wait for the process to complete and follow the on-screen prompts.

 

Rebuild Data:

 

  1. When QuickBooks has encountered errors after the Verify process, go to the File menu and hover on Utilities.
  2. Select Rebuild Data this time.
  3. Follow the on-screen prompts to rebuild the data successfully. 

 

For more detailed information about these processes, check out this helpful article: Verify and Rebuild Data in QuickBooks Desktop.

 

Our Community channel is always open for any questions and concerns you may have. Reply to this thread or post a new one. My team and I are always here for you.

Chrea
Level 7

Quickbooks Enterprise Receiving Errors

@geed84 

Run the Verify/Rebuild Data utility. Did you encounter any unresolve error messages?

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