Quickbooks online is not loading

I am also having issues. Unable to see estimates or invoices. Started at 7:30am CST.

Good morning, AmandaKCI.

I hate to hear you've had trouble accessing your QuickBooks Online account this morning. You've come to the right place and I can help you get the system loaded without a hitch.

To isolate the issue, I recommend first clearing the cache to make sure there isn't a problem with the browser. The cache collects frequently used data to make loading web pages quicker and easier. Sometimes if it becomes too full, it can cause viewing and performance errors in QBO. Clearing it will remove anything like that that's preventing the page from loading properly. Here's how to get this done if you're using Chrome for example:

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

This article provides similar steps if you're using a different browser: Clear cache and cookies to fix issues when using QuickBooks Online

That will do it! If you need additional assistance please don't hesitate to reach back out in the comments.

I have been having issues with QBO not loading pages ever since the most recent OBO update. The very first thing I click on loads, but everything I click on after that I have to refresh my browser to get it to load.  I have cleared the cache as suggested and  tried to clear specific cache for Intuit but when I search for Intuit nothing comes up. Pages load fine if I'm in an incognito window.  I've tried both Chrome and Firefox browsers and neither work. I really need to get this fixed. It's very annoying!

I wish I could make it better, @PatZagelow.

We appreciate you following the instructions that my colleague posted. If the steps above failed to resolve the issue, I advise contacting our customer care team. They have the tools necessary to identify the issue's root cause, such as the remote viewing session.

Here's how:

1. Tap on the Help at the top menu bar.
2. Click on the Contact Us button.
3. In the What can we help you with? box, provide a brief description of the problem.
4. Press on Let's talk.
5. Tap on Get a callback.
6. Type in your contact details, then tap on Confirm my call.

You may also find this article helpful to know the performance of your (QBO): Why is my QuickBooks Online slow? 

I will always be here if you need further assistance with your QuickBooks Online. Have a great day ahead!

did you ever get a solution for this? Mine is doing the exact same thing and i am receiving no answers.

Thanks for joining this thread, and let me know that you're experiencing loading issues in your QuickBooks account, @dvizzy. I open my QuickBooks Online account today, and the page was seamlessly loading while accessing any tabs for my transactions.

A possible browser issue might have caused the system not to load the pages for your QuickBooks account. I have steps to share that can resolve some of the most common browsers and unexpected results when working in the program.

Let's start by switching or using other browsers like Google Chrome, Mozilla, Microsoft Edge, or Safari. They are all compatible with QBO and can help us isolate the issue. Use these keyboard shortcuts on how to do that:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 If it's loading properly, follow the steps in this article on how to clear cached or delete internet files; Clear Cache and Cookies to Fix Issues When Using QuickBooks Online. You may also use other supported browsers as an alternative.

Finally, check for any updates to your browser and install them if available. This way, you always get the latest security patches.

To learn how to personalize QBO and turn on its features, feel free to read this article: Edit company settings.

The Community is open 24/7, so please don't hesitate to visit us again if you need a hand-in with your QuickBooks account. I want to make sure it's taken care of. Stay safe.