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Innovative2022
Level 1

quickbooks pro desktop 2020 multi windows

i have multi view for my windows, but one of my windows is to big and i cant resize.  The little drop down menu has size greyed out and i cant drag with corners with the arrows either.  i have my other windows up and can resize and move how i want.  This one window will not let me

2 Comments 2
BigRedConsulting
Community Champion

quickbooks pro desktop 2020 multi windows

It sounds like you have a low resolution monitor.

What window are you referring to?  Perhaps a screenshot would help other understand what you're seeing.

JoesemM
Moderator

quickbooks pro desktop 2020 multi windows

Hi there, @Innovative2022. I can share troubleshooting steps to help fix the display issues of your windows.

 

As our Community backer BigRedConsulting mentioned can you send a screenshot for the window you're referring to? This will ensure I'm providing you with the best information for your concern.

 

For now, let's adjust your view preferences in QuickBooks then change it to a single-window preference. Just follow the steps below:

 

  1. In QuickBooks, go to the Edit menu and select Preferences.
  2. Select Desktop View from the list and then the My Preferences tab.
  3. In the View section, select the One Window option. Then select OK.

 

Once done, try to close and reopen QuickBooks and your company file. Then set up again for multiple windows and reopen the windows that you've adjusted.

 

Also, QuickBooks works best with the default Windows DPI settings. If you change these settings, you may see display issues. Set your screen resolution to at least 1024 x 768. We recommend 1920 x 1080 for the best display.

 

For more information, see this article: Fix screen issues in QuickBooks Desktop.

 

You can also visit our Help page to check guides and articles that will help your QBDT navigation. From here, you'll find several helpful articles and even video tutorials based on the QBDT feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.

 

Please let me know how it goes, @Innovative2022. I look forward to your reply so I can further assist you. Have a good one!

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