Accessing the Import Data - Journal Entries - Error 404

Thanks for getting back with the Community, vstrnad.

If you're encountering a "We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link." message while trying to import journal entries, its possible you may not be signing in as a user with permissions to make changes to journal entries.

There's a few different user types that have access to make changes to journal entries:
 

• Primary admin
• Company admin
• Standard all access
• In house accountant
• Accounts receivable manager
• Custom user (if you're using an Advanced subscription)

You'll want to confirm you're signing in as one of the above-mentioned users with full access to make changes to journal entries.

Here's how to manage user roles or permissions if necessary:
 

1. Use your Gear icon.
2. Go to Manage users.
3. Find the user you want to edit.
4. Click your Edit option in the Action column.
5. Hit your Roles ▼ drop-down list to choose an appropriate role.
6. Specify the account management settings you want to manage.
7. Select Save.

In the event you made changes to a user's roles or permissions, you'll want to have them sign out, then back in for QuickBooks to recognize your changes.

I've also included a few detailed resources about managing users which may come in handy moving forward:
 

• Add & manage users
• Add & manage custom roles
• User roles & access rights

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Wednesday!