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L
LHouse28
May 2, 2020
Question

Automatic startup

  • May 2, 2020
  • 2 replies
  • 0 views

Ever since my most recent QuickBooks Pro 2018 update, this application has been starting automatically upon my logging into my Win 10 computer on which it is installed.  It it doing this despite the fact that I have disabled it in the task manager startup. 

Also starting is a splash screen that attempts to sell me on data services that I do not need.  I have also disable that in the startup options to no avail.

I have been a satisficed QuickBook users for more than 20 years and was even a QuickBooks consultant for a number of those years.  I have to tell you though the fact that I can't disable this behavior is really upsetting to the point that I'm ready to junk this software and go public with my discontent.

 

    2 replies

    R
    ReymondOModerator
    Moderator
    May 2, 2020

    This isn't the kind of service that we want you to experience especially for a long time customer like you, @LHouse28.

     

    Let me make it up by providing the steps that will fix the issue.

     

    When you install a QuickBooks product, not only are you installing the base product but also a variety of add-ons to assist in your usage of that product, such as the QuickBooks Web Connector. 

     

    By default, the installation of the QuickBooks Web Connector enables the program to launch every time you turn on your computer. Running this program in the background if it's not needed can take up unnecessary resources. 

     

    However, we can disable this one from launching when you turn on your PC by deleting the appropriate startup entry.

     

    1. Open the Start menu and click All Programs.
    2. Click Startup, followed by QuickBooks.
    3. Right-click Exchange Data With Web Services.
    4. Select Delete followed by Yes to disable the QuickBooks Web Connector from automatically launching at startup.

     

    That's it! Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do.

    E
    ERijo
    May 25, 2020

    Hi,

    I totally agree with @Calhoun .  It is really annoying to have this application startup and consume resources when none of my customers use it and I have not found a way to disable it on Windows 10 or Windows Server 2016 and up.

     

    Please @ReymondO provide clear steps for Windows 10 and Windows Servers 2016 and up to properly disable the QB Web Connector from the start up or even better to uninstall it if it is not used by the end user.

    Thanks!

     

      K
      Kendra H
      May 25, 2020

      Good afternoon, @ERijo. 

       

      Thanks for joining this thread. 

       

      At this time, QuickBooks Desktop doesn't offer an option to disable the QuickBooks Web Connector. I'm going to submit feedback to our Product Development Team to review and consider making this an option soon. 

       

      For now, there's an option to uninstall the web connector, and here's how:

      1. On your keyboard, press Windows + R. 
      2. In the Run window, enter the "control panel" and click on OK. 
      3. Choose Uninstall a program. 
      4. Go to Web Connector, then Uninstall. If you can't find the QuickBooks Web Connector in the control panel, delete the QBWebconnector folder in these locations:
      • C:\Program Files(x86)\Common Files\Intuit\QuickBooks\ or,
      • C:\Program Files\Common Files\Intuit\QuickBooks\

       

      For more information with uninstalling QuickBooks Web Connector, you can refer to this helpful article: Set up QuickBooks Web Connector. 

       

      Please feel free to follow up with me and let me know how it goes. Have a good rest of your day!

      K
      kelleycomputing
      May 22, 2023

      The QuickBooks WebConnector starts as a Windows Service, and can be disabled by following these steps:

      1. 1. Click the Start menu and type Services - click on the Services program to open it
      2. 2. Locate QBWCMonitor in the list, right-click it and choose Properties
      3. 3. Within the QBWCMonitor Properties dialog, click the Stop button to stop it (if it's running)
      4. 4. Click the Startup type: pop-up button, and chose Disabled from the list.
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