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t2greene

Question

Backup Not working

Forum|Forum|5 years ago
April 27, 2021
2 replies
21 views

Receiving the backup error message below. This just started happening. Can anyone please help?

"QuickBooks was unable to back up your company file. QuickBooks could not copy the company file."

Thanks! Sorry if I posted this twice, I can't tell if my first post went up.

QuickBooks Desktop

Mich_S

Level 5

I'm glad you reach out to us, @t2greene.

Let me help you in backing up your QuickBooks Desktop data.

To fix any issues in backing up your data, let's verify and rebuild data.

Here's how you can verify data:

Click on Utilities from the File menu.
Select Verify Data.

Here's how you can rebuild data:

Click on Utilities from the File menu.
Select Rebuild Data.

Please feel free to read these handy articles for your reference:

You can always leave a comment if you have further questions. Stay safe and enjoy the rest of the week!

t2greeneAuthor

Thanks for getting back to me. I have done what you suggested and still get the following error.

"Backup Failed. QuickBooks was unable to back up your company file. QuickBooks could not copy the company file."

I rebooted my machine last week and it started working again, but today I tried that and it is not working. Do you have any other suggestions? Thanks!

Fiat Lux - ASIA

Level 14

@t2greene

Try open the sample file or create a dummy one. Are you able to backup the file?

MIR5

I updated QB from 19.0 version to 22.0

Not able to open my existing company in 22.0 version

This is CRITICAL I WANT TO RESOLVE NOW

THANKS

MIR

Fiat Lux - ASIA

Level 14

@MIR5

Are you still able to open your file on QBD 2019? Which error message did you encounter when try opening it on QBD 2022?

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