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B
bcourtney
August 22, 2022
Question

Clearing Cache

  • August 22, 2022
  • 1 reply
  • 12 views

I have seen several threads about blank pages and the need to clear cache to get things working properly in QB online. How often does Quickbooks expect users to clear cache before saying it's a problem for QB to address? I have to do this at least once a week to get bank registers and reports to populate, sometimes even twice a week. This is not something I experience with any of the other browser-based apps our organization uses - only QB. It is quite maddening. I'm using Chrome, but have had the issue when testing with other browsers.

    1 reply

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    August 22, 2022

    Due to this cache reset requirement, I prefer running QBO in a private/incognito browser. The downside is that I have to re-authorize my QBO account on restarting the browser if we close it or restart our computer.

      B
      bcourtneyAuthor
      August 22, 2022
      @Fiat Lux - ASIA That's a good idea to try, thanks! I have also tried disabling the cache for QB online using Chrome's devtools. Clearing cache is somehow still required to get these pages to populate.
      D
      DebSheenD
      Level 5
      August 22, 2022

      @MichelleBh thank you for the response. You mentioned "we advise emptying your cache and cookies whenever you're having trouble loading specific QuickBooks pages." Since I'm already doing regularly when using QB, my original question was... How often is too often before QB investigates a potential problem? Just a user's opinion here but once a week, and sometimes twice a week, is far too often. Again, I only have this issue with QB online and no other browser-based apps.


      Hi, bcourtney. 

      I appreciate you for doing the initial troubleshooting about clearing the cache. Allow me to chime in and help you get the support you need.

       

      I recommend contacting our Customer Care Team. They can pull up your account and investigate what's causing the Single time activity to be missing.

       

      Here's how:

       

      1. Click the Help icon located in the upper right-hand corner.
      2. In the Help window, click the Contact Us button located at the bottom.
      3. Enter your question and click Let's talk.
      4. Choose either Start a chat or Call us.

       

      Here are some video tutorials that can help you achieve the basic tasks with QuickBooks Online:  Video Tutorials in QuickBooks Online.


      Stay in touch with me if you have follow-up questions about clearing the cache in QuickBooks Online. I'll be right here to help you. Keep safe!

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