Question

CLOSING QB PROGRAM

Forum|Forum|7 years ago
February 9, 2019
2 replies
8 views

I just upgraded to QB Desktop Pro 2019 yesterday. I was told to NEVER close out by using the X at the top right of my screen. I just did that on my laptop after I backed up my files to that device. I was told if I ever close out accidentally by that method, I should contact tech support because I could corrupt my file. So what next?

QuickBooks Desktop

Angelyn_T

Moderator

Hi there, @NEI.

Thank you for posting here in the Community. I'm here to help share information about closing QuickBooks Desktop (QBDT).

There are two ways to close QBDT, the first is by clicking on the X button at the upper right corner of the QuickBooks homepage. The second method is by going to the File menu, and selecting on Close Company. Once done, go back to the File menu, then select Exit.

Both ways safely close QuickBooks and the company file, the only difference is, when you close QuickBooks using the X button, once you open it again, QBDT will automatically bring you to the login screen of the last file you've opened. On the other hand, if you close QuickBooks by closing the company file first, you can log in as a different user or switch to another company file.

Please let me know if you have any other questions about closing QBDT, I'm always here to help you. Have a great day ahead!

D

Dakota98

We found out in February that our company file is corrupt, but never had any warnings/errors until we tried importing our Accountant's changes. I have been working with the Quickbooks Data Recovery team & they are saying that all of our backups are also corrupt. When I asked how they went corrupt or how we are supposed to know, I was told to never use the X in the upper right-hand corner to close, always go to File, then Close Company/Logoff. By clicking the X, we caused our files to go corrupt. Now I am really confused because you are saying it is ok to click the X?! So what is the truth here?!?!!

M

Mark H1

I too had a similar problem. At the first of 2022 we wanted to change from Quickbooks Desktop to Quickbooks Online. When we tried to use the Export Data to Quickbooks Online built into Quickbooks, it would stall and never complete. We were told that our data file was corrupted and we had to pay Intuit Data Service to fix it. We were desperate because we had to get payroll out so we paid up. So instead of going to Quickbooks Online, I was talked into signing up for Quickbooks Hosted (more $) which runs Quickbooks Desktop on an Intuit server that we log into via RDP.

Today I started getting an error message when exiting Quickbooks. It said something about "unrecoverable error" but it went away so quickly (< 2 seconds) I couldn't respond to it. I called QB Data Services and they told me what you were told - always log out of the company file before exiting the program.

Personally I find this a horrible design flaw in QB. A basic programming tenet is that a user should not be able to do anything in their normal course of work that could break the data. In this case, exiting QB should automatically log out of the company file before exiting the program.

L

LorraineMc

Our company uses enterprise desktop. Clicking the close button, instead of the company, corrupts the user and they cannot log back in. A new user has to be created. This is a terrible flaw. Has anyone else experienced this? I am not working directly on the troubleshooting but have been told that we will have to shut down QB for a few days while QB cleans the company file. I fear it would just happen again, after the file is cleaned. This just does not make any sense that a close button would trigger these results.

R

ReymondO

Moderator

Good day, @LorraineMc.

Thank you for bringing this up in the QuickBooks Community.

There might be data damage in your company file. This is the reason why you're unable to log in back after clicking the close (X) button.

Let's run some basic troubleshooting steps to clear this out. To start, update QuickBooks Desktop to its latest release. Doing this will keep your software up-to-date and fix some minor data issues.

Go to the Help menu and select Update QuickBooks Desktop.
Click the Update Now tab.
Select Get Updates to start the download.
When the download finishes, restart QuickBooks.
Once prompted, accept the option to install the new release.

If you're still getting the same result, I recommend running the Verify and Rebuild Data tools. Verify Data self-identifies the most commonly known data issues within a company file. On the other hand, Rebuild Data resolves most data integrity issues that were verified.

Please browse through this article: Help Articles. This link contains a lot of information and steps that you might use in the future.

Let us know if you run into issues again or if you have other questions about QuickBooks. I'm just one click away to assist you. Have a great day.

L

LorraineMc

Thank you Raymond for your response. I cannot confirm if the Verify and Rebuild Data tools has been done, but have to assume it has been. We are at the stage that Quickbooks is going to clean the company file. Once that is done, after not having access to QB for days, is there a guarantee that this will resolve the issue entirely? If someone inadvertently uses the close button can the corruption cycle begin all over again? (And I assume a power failure would have the same impact as clicking the close button)

PS - this all started recently when we upgraded to accept credit card payments. It was very stable previous to this and the staff had ALWAYS used the close button instead of close company.

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