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NEI
February 9, 2019
Question

CLOSING QB PROGRAM

  • February 9, 2019
  • 2 replies
  • 7 views

I just upgraded to QB Desktop Pro 2019 yesterday.  I was told to NEVER close out by using the X at the top right of my screen.  I just did that on my laptop after I backed up my files to that device.  I was told if I ever close out accidentally by that method, I should contact tech support because I could corrupt my file.  So what next?

2 replies

Angelyn_T
Angelyn_TModerator
Moderator
February 9, 2019

Hi there, @NEI.

 

Thank you for posting here in the Community. I'm here to help share information about closing QuickBooks Desktop (QBDT).

 

There are two ways to close QBDT, the first is by clicking on the X button at the upper right corner of the QuickBooks homepage. The second method is by going to the File menu, and selecting on Close Company. Once done, go back to the File menu, then select Exit. 

 

Both ways safely close QuickBooks and the company file, the only difference is, when you close QuickBooks using the X button, once you open it again, QBDT will automatically bring you to the login screen of the last file you've opened. On the other hand, if you close QuickBooks by closing the company file first, you can log in as a different user or switch to another company file.

 

Please let me know if you have any other questions about closing QBDT, I'm always here to help you. Have a great day ahead!

D
Dakota98
April 19, 2019

We found out in February that our company file is corrupt, but never had any warnings/errors until we tried importing our Accountant's changes. I have been working with the Quickbooks Data Recovery team & they are saying that all of our backups are also corrupt. When I asked how they went corrupt or how we are supposed to know, I was told to never use the X in the upper right-hand corner to close, always go to File, then Close Company/Logoff. By clicking the X, we caused our files to go corrupt. Now I am really confused because you are saying it is ok to click the X?! So what is the truth here?!?!!

N
NicoleFeng
June 21, 2022

Thanks for joining this thread, NicoleFeng.

 

Since QuickBooks is showing an unrecoverable error, I'd recommend troubleshooting initially with the Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be used afterwards.

 

Here's how it's used:

  1. Click Window, then Close All.
  2. In your top menu bar, go to File.
  3. Choose Utilities.
  4. Select Verify Data.

 

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

 

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub:

  1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
  2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
  3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
  4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

 

In the event your books continue displaying unrecoverable errors, you'll want to get in touch with our Customer Care team.  They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

Please don't hesitate to send a reply if there's any questions. Have a lovely day!


Thanks Zack. We have talked to Quickbook CS and ran the Tool Hub. It seems ok now, we will keep monitor it. 

    L
    LorraineMc
    April 10, 2021

    Our company uses enterprise desktop. Clicking the close button, instead of the company, corrupts the user and they cannot log back in. A new user has to be created. This is a terrible flaw. Has anyone else experienced this? I am not working directly on the troubleshooting but have been told that we will have to shut down QB for a few days while QB cleans the company file. I fear it would just happen again, after the file is cleaned. This just does not make any sense that a close button would trigger these results. 

    R
    ReymondOModerator
    Moderator
    April 10, 2021

    Good day, @LorraineMc.

     

     Thank you for bringing this up in the QuickBooks Community. 

     

    There might be data damage in your company file. This is the reason why you're unable to log in back after clicking the close (X) button. 

     

    Let's run some basic troubleshooting steps to clear this out. To start, update QuickBooks Desktop to its latest release. Doing this will keep your software up-to-date and fix some minor data issues.

     

    1. Go to the Help menu and select Update QuickBooks Desktop.
    2. Click the Update Now tab. 
    3. Select Get Updates to start the download.
    4. When the download finishes, restart QuickBooks.
    5. Once prompted, accept the option to install the new release.

     

    If you're still getting the same result, I recommend running the Verify and Rebuild Data tools. Verify Data self-identifies the most commonly known data issues within a company file. On the other hand, Rebuild Data resolves most data integrity issues that were verified. 

     

    Please browse through this article: Help Articles. This link contains a lot of information and steps that you might use in the future. 

     

    Let us know if you run into issues again or if you have other questions about QuickBooks. I'm just one click away to assist you. Have a great day.

    L
    LorraineMc
    April 10, 2021

    Thank you Raymond for your response. I cannot confirm if the Verify and Rebuild Data tools has been done, but have to assume it has been. We are at the stage that Quickbooks is going to clean the company file. Once that is done, after not having access to QB for days, is there a guarantee that this will resolve the issue entirely? If someone inadvertently uses the close button can the corruption cycle begin all over again? (And I assume a power failure would have the same impact as clicking the close button)

    PS - this all started recently when we upgraded to accept credit card payments. It was very stable previous to this and the staff had ALWAYS used the close button instead of close company. 

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