Question

Error code description, causes, solutions?

Forum|Forum|5 years ago
June 8, 2021
5 replies
34 views

Quickbooks Enterprise Solutions - 21.0

Does anyone have any links to description of Quickbooks error codes (what they are, how to fix)?

Back when dinosaurs roamed the earth, there were these things called software manuals that went into great detail about the functionality of the product and gave detailed descriptions of things such as error codes.

I've searched the Quickbooks site, Quickbooks Help, and Google all to no avail. Apparently "Error codes" or "Error code list" is too much for Intuit's search to comprehend. Same for "Error 165" or "Error 292".

I did a Verify/Rebuild and saw a number of errors on our Rebuild report. "See Online Article" next to the error types sends one to a page: "Small Business Answers and Information has moved"

Clicking the next link to go to the next location takes one to a generic support page. Searching there doesn't reveal anything either.

Doesn't anyone at Intuit actually use their own software and see this stuff? How hard is it to have a linked list of error codes and what they mean?

Dear Support people: Please do not post a reply that tells me to contact Support. I shouldn't have to just to see a list of error codes. If you want to provide a link of error codes, that's great. Don't tell me to call. Also, I find that support can't handle anything other than the most basic issues.

So, back to the original question: Does anyone have a list of error codes, what they mean, and possible causes/solutions?

QuickBooks Enterprise Suite

C

Candice14

Level 8

Hey there, @DUCKS495.

It's great to see you back in the Community. This isn't the impression I want to leave you with.

I can provide you with a list of error codes and what they mean so you don't have to contact support. Review this guide to see them: Status codes in response messages.

I hope that you're able to get an explanation of the error code that you may be receiving. Please inform me of the details you gather from it. I'll be back around shortly to ensure all of your concerns are addressed. Have a splendid afternoon!

D

DUCKS495Author

Thank you for the attempt, but the link does not have any of the errors that the Verify/Rebuild processes generated.

To be clear, a Rebuild report shows the following errors:

Error 136

Error 165

Error 292

Error 293

The list you kindly provided does not have these errors listed. The error message itself does not give a good explanation of what it is. The link that appears next to the Error Summary (Ex: Error 136 (2) See Offline Article) points to a page that has moved. The next link in the chain is just a generic support page. Searching on the error does nothing.

It shouldn't be this hard.

D

DUCKS495Author

Hey again, @DUCKS495.

Thanks for reaching back out to me. I appreciate you letting us know that the list of errors didn't help and that your error wasn't listed on the site.

With everything being said, the only list of error codes and explanations is the one I provided you with. To get an answer to why is are appearing when using the Verify and Rebuild tool, I recommend contacting our Customer Support Team. They'll be able to use advanced tools to look at the back end of your account. Here's how:

Go to the Help menu.
Pick QuickBooks Desktop Help.
Hit the Contact Us hyperlink.
Give us all the error messages you're receiving in the description box and tap Let's Talk.
Scroll down and click the Get a callback option.

If you can't get into the product, you can use this link: Chat.

Let me know how it goes. Should you need any further assistance, don't hesitate to ask. I'm only a post away if you need me. Have a great day!

No.

L

Lost at spam

Wow. The incompetency is staggering. Maybe this will help? -

https://support.clio.com/hc/en-us/articles/360004230134-KCS-Complete-List-Of-Quickbook-Error-Codes

L

lsmith

Almost appears as if anything less than 500 is essentially a meaningless error, or?

A

AbegailS_

Level 6

Hi there, @lsmith.

I'd like to help and get this issue sorted out right away. Before we accomplish your goal, can you tell me more about the concern you initially raised?

Would you mind explaining your concern further? This way, I can provide you with the best fix for it. Any additional information is much appreciated. You can also provide screenshots and additional details so I can have a clearer view about this.

Keep me in the loop by replying to this thread. I hope to hear from you soon. Stay safe!

G

GLORIA 2

I completed a cost estimate and when trying to save the bid i received the following code:

Invalid format: "0NaN-NaN-NaN" is malformed at "NaN-NaN-NaN" nothing on the bid was marked in color or out of the ordinary, cvan someone help with this issue

JenoP

QuickBooks Team

Hi there, GLORIA.

Can you tell us what platform you're using? Are you a developer? We just want to make sure that we're giving you the right steps and information to help you resolve the error.

Please reply back to us to share more details. We look forward to it.

S

Stillmank

This was a simple request...What is so hard about providing an error code description to your users?

B

BWright2

I wish I could give you an answer to your question, but best I can do is say in the Search box at the top of the screen type in error codes and see what you can come up with. That is the only way I have ever gotten close to finding information and solutions to error codes I have received.

I also just wanted to add my two cents in regarding your question about anyone at Intuit actually using their software. Those that are in the support centers, I would have to laugh and say very unlikely. I currently have been battling with getting answers to an issue I am having and have gotten the answer for a solution as being void the Direct Deposit Checks that have already been paid and reconciled and reconstruct as regular checks, which I and our CPA say absolutely not to, and then as their final answer to solving issue, turn review notifications off in your backups. Those call center individuals at the 1st tier level know very little but how to type in your problem and provide the solution they are provided on a screen. On rare occasions will you get someone on the line that knows a lot about QuickBooks and can provide you a quality answer or at least move your call over to someone who knows how to fix problems or find answers. Best of luck finding answers to your question. If I happen to come across a substantial list of or article regarding error codes, I will come back and provide you a link. I am currently on a mission to find answers regarding errors I have gotten after running a rebuild.

S

SIAB

Level 2

@BWright2

You should consider using a third-party service to repair your files. They'll refund your fee if they can't resolve all the error messages. Contact @Fiat Lux - ASIA via email directly for assistance.

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