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N
Natzen
August 25, 2025
Question

Error

  • August 25, 2025
  • 1 reply
  • 0 views

I’m getting an error code when I try to save or send an invoice.  I’ve logged out and shut down the browser.  Still not working, I feel like this is a quick books issue.  Anyone else having this issue?

1 reply

S
SheandLQuickBooks Team
QuickBooks Team
August 25, 2025

I appreciate your efforts in performing those troubleshooting steps, Natzen. Since the issue persists, let’s connect you to the appropriate team that can further investigate this matter.

 

Before we do, could you please share with us the error code you've encountered? Knowing this will help the team find the most applicable solution.

 

For issues like this, I recommend you contact our Live Support Team. They have the necessary tools to perform a thorough check of your account, explore all possible solutions, and get this resolved. 

 

To contact them, here’s how:

 

  1. On your QuickBooks account, click the (?) button.
  2. Go to the Search tab and type your question or topic to activate the Contact Us button.
  3. Click the Contact Us button and write your concern in the What can we help you with?, then click Continue.
  4. Choose how you’d like to connect with our experts.

 

To learn more about our support hours, please check this article: Get help with QuickBooks products and services.

 

Please don’t hesitate to post or reply to this forum if you have other concerns. We’re always here to help.

N
NatzenAuthor
August 25, 2025

It says: the amount of line items don’t add up to the total amount specified.

M
MoiraskyeTQuickBooks Team
QuickBooks Team
August 25, 2025

Thank you for providing us with additional information about the error you're encountering, @Natzen. We appreciate your effort in keeping us informed.

 

To resolve this issue promptly, please contact our phone support team, as my colleague suggested. They will review your account and help identify a solution to ensure your invoices are sent successfully.

 

Here's how you can get in touch with them:

 

  1. Go to the Help menu and navigate to the Assistant tab.
  2. In the chat box, type Contact Support and press Enter.
  3. Click on Contact a Human, then select either Live Chat or Call Me Back.
  4. Provide a brief description of the issue and click Continue.
  5. Choose your preferred support option: Callback or Chat.

 

If you have any additional questions or concerns, please don’t hesitate to reach out to us.

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