Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
R
RJ4242
September 30, 2020
Question

H202 frequent errors

  • September 30, 2020
  • 1 reply
  • 22 views

For the last couple of months we have multiple clients that received the H202 error and can't go into multiuser mode.  The standard fix works for these clients, and it's a quick fix.  The issue is that the fix only lasts for about 2 days and then we have to do it over again.  This results in a lot of lost time (and costs for our clients).  Is anyone else experiencing similar issues when fixing the H202 error and is there a fix or something that I'm doing incorrectly for this to make the change last longer?  Still fairly new to QuickBooks, so apologies if this has been asked/answered previously, I did not see any reference to the fail frequency, just the fix to the H202.  Thank you

    1 reply

    M
    MaryAnn_E
    Level 4
    September 30, 2020

    I've got your back, @RJ4242.

     

    Thank you for sharing the complete details of your concern about getting the error code H202.

     

    The error means that something is blocking the multi-user connection to your server, and I'm glad to help fix this issue. The following steps outlined below will guide you through getting rid of the error:

     

    Step 1: Follow the steps depend on how you host your company files.

    Step 2: Download and install the QuickBooks Tools Hub on your server.

    Step 3: From the Tools Hub, run the QuickBooks Database Server Manager on your server.

    Step 4: Check the services on your server.

     

    For instructions and detailed solutions for each step above, please refer to this article: How to fix Error H202 and H505.

     

    Just a heads up, make sure to update QuickBooks Desktop  to its latest release. This is to keep the software updated and get new features and fixes.

     

    Let me know how everything goes by clicking the Reply button below. I'm always around to help ensure your success. 

    R
    RJ4242Author
    October 6, 2020

    Apologies for the delay in responding.  I have followed the above steps, we had performed those prior to my initial posting.

     

    This particular office has 3 users who work in QB.  All are up-to-date on the latest release.  None of the 3 are hosting multi-user mode.  At some point, they are just unable to enter multi-user mode.  The time varies, but after running QuickBooks Database Server Manager they are able to work in that mode.  This will last anywhere from 2 hours to 2 days before it just suddenly stops working and we have to run QB DSM again.  Very frustrating.  This is a brand new server and was not happening on the old server, so it's possible that something was not migrated or set up correctly, but it was basically done as many other server migrations we have done in the past.

    R
    Rjeffries
    March 29, 2021

    I am curious if you ever found a resolution to this problem. I have this problem here at my own company and at 2 client company's. Its super frustrating and yes I've followed almost exactly the same path you took to get to the same point. I'd really love to find a resolution sooner rather than later. 


    Hi emillme2.  I was never able to resolve the issue.  I'm with an MSP and we have 4 or 5 customers who are having this issue.  I have one customer that it is affecting worse than the rest (almost daily) was the one I had QB support remote in and look at the issue.  Everything I tried with them did not resolve the problem.  It's an annoyance, but at least scanning the database is a quick workaround.  I just wish the problem could be resolved.  If you have any better luck, please post back, I'd love to stop doing this several times a week,

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement