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timminskm
February 11, 2019
Question

Home screen keeps changing view

  • February 11, 2019
  • 2 replies
  • 67 views

Enterprise 2019 upgrade has changed my screen settings.  My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left.  Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

    2 replies

    A
    Anonymous
    February 11, 2019

    Hi, @timminskm.

     

    Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

     

    Let's suppress your QuickBooks first to reset the settings. Here's how:

     

    1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
    2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
    3. Open the company file.

    Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

     

    1. Go to Edit menu and select Preferences.
    2. On the left side panel, choose Desktop View.
    3. Click the Company Preferences folder and select the Save current desktop.
    4. Once done, click the OK tab.

     

    As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

     

    Here's how you can reach them:

     

    1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2.    Choose your QuickBooks Product.
    3.    Select your QuickBooks Version.
    4.    On the Contact Us page, click a topic.
    5.    Click on the Get Phone Number button to see the support number.

     

    That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

    qbteachmt
    qbteachmt
    Level 11
    February 11, 2019

    @255439

     

    Please Learn from this input. The Preferences you show does not control the Icon Bar. The Icon Bar is controlled from the View Menu.

     

    @timminskm

     

    Yes, there are some Bugs in the program from recent updates. Please see my attachment; I even get Both Icon Bars, sometimes, which should be impossible.

    JessT
    JessTModerator
    Moderator
    February 13, 2019

    Not sure what you're suggesting.  Yes we have the latest version of  QB 2019.  You said to click on list.  You must click on View to change location.  I change it when QB decides to throw it to the left.  Just an annoyance especially since it worked before.  Change something and break something else.


    Hi timminskm,

     

    Currently, we don't have an open investigation about the changing position of the icons, but we're very much willing to check this further.

     

    If you haven't tried repairing QuickBooks, please do so. Then, let's observe if the position changes or it will stay. If the same thing happens, please contact our phone agents for further checking.

     

    Here's to get their number:

    1. Open this link:https://help.quickbooks.intuit.com/en_US/contact.
    2. Choose QuickBooks Desktop.
    3. Select your QuickBooks version.
    4. Choose QuickBooks Desktop & Navigation and File Setup & Management.
    5. Scroll down and click the Get Phone Number button.

    You can always visit us back here when you need anything else.

    M
    mavelo
    September 20, 2019

    This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

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