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timminskm
February 11, 2019
Question

Home screen keeps changing view

  • February 11, 2019
  • 2 replies
  • 29 views

Enterprise 2019 upgrade has changed my screen settings.  My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left.  Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

    2 replies

    A
    Anonymous
    February 11, 2019

    Hi, @timminskm.

     

    Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

     

    Let's suppress your QuickBooks first to reset the settings. Here's how:

     

    1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
    2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
    3. Open the company file.

    Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

     

    1. Go to Edit menu and select Preferences.
    2. On the left side panel, choose Desktop View.
    3. Click the Company Preferences folder and select the Save current desktop.
    4. Once done, click the OK tab.

     

    As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

     

    Here's how you can reach them:

     

    1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
    2.    Choose your QuickBooks Product.
    3.    Select your QuickBooks Version.
    4.    On the Contact Us page, click a topic.
    5.    Click on the Get Phone Number button to see the support number.

     

    That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

    G
    G Dawson
    September 16, 2019

    Can you also post a fix for a similar problem in QB 2019 for Mac? Without my changing anything, it toggles between showing only deposits, showing only debits, then sometimes showing all transactions or some combination of them but all out of order by date. There is no way I've discovered to put them back in the usual order of either by date or check number. The options for Mac do not look like the ones you posted above. Thank-you.

    R
    Ryan_MModerator
    Moderator
    September 16, 2019

    Hi @G Dawson,

     

    I understand that there isn't a repair option for QuickBooks Desktop for Mac, what you can do is to verify and rebuild your company data.

     

    Here's how you can verify your company data:

    1. From the File menu, highlight Utilities.
    2. Select Verify data.

    Here are the steps to rebuild your company data:

    1. From the File menu, highlight Utilities.
    2. Select Rebuild data.

    You can also contact our Technical Support team if you've already tried the steps I provided above and you still have the same issue. Follow the steps mentioned by my colleague, @JessT.

     

    Additional details on what you can expect when you try to verify and rebuild data are in this article: Verify and Rebuild Data in QuickBooks Desktop. It has the common reasons why you'd want to do a verify and rebuild data along with what to expect during the verification process.

     

    Don't hesitate to leave a comment below, in case you have any other questions. I'll get back to you as soon as I can.

    M
    mavelo
    September 20, 2019

    This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

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