How do I fix error message: Authentication failed.

Hello there, @editfred.

Thank you for bringing to the Community space. I understand that you're facing challenges with printing or downloading the annual invoices. I'm here to assist you in resolving this matter.

Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Additionally, you can visit this link if you're having trouble with your recurring transactions: Fix failed recurring transactions in QuickBooks Online.

If you need further assistance with managing invoices, please let us know. We're always here to help. Have a great day!