Question

How to fix (Error code:- subsui-error-10004)

Forum|Forum|5 years ago
October 12, 2020
3 replies
10 views

Im unable to resubscribe. Error code

QuickBooks Online

Level 8

I've got you covered. I can provide you with some insight into why you may be receiving this error code (-subscrib-error-10004) when attempting to re-subscribe to your QuickBooks Online (QBO) account.

After doing some further research, I've discovered that there's an on-going investigation (INV-50906) with this error code. An investigation is created when multiple users have the same issue and need our Product Engineers to review the problem more.

At this time, our Product Engineers are working hard to get this issue resolved as soon as possible so that you're able to get back to running your business. However, you can contact our Customer Support Team to get added to a list of affected users. Once you're added to this list, you'll be able to receive updates on this matter via email. Here's how:

Go to the Help icon.
Click the Contact Us button.
Give a brief description of the issue and press Let's Talk.
Scroll down and choose to Get a callback.

After the problem is fixed, you can come back to this thread and review this link as a future reference for your business: How to resubscribe or reactivate QuickBooks Online.

If you have any trouble along the way, just let me know. I'm only a post away if you need me. Wishing you the best!

T

TaoSong

It looks like this error has been occurring for approx. a year (Error code:- subsui-error-10004). Is there really no resolve at this time? Or is it just recurring anew?

In either case. At this point, I'm unable to add eCommerce to my QB Online account. I've tried to add it through my accounting home page and a Sales Person tried and failed (explaining to me that it was up to me to get a "ticket" started. After almost a dozen attempts at trying to get the purchase to go through including using a different credit card, And several attempts trying to get through to support, I found this string. I am sure you all are very busy but this seems to be my last shot at finding out why this error is happening. Please help as I want to buy a subscription to eCommerce.

Thanks, David Boring, owner of TaoSong [removed] [email address removed]

DivinaMercy_N

Moderator

Just wanted to note here this is incorrect and unrelated to the issue.

I want to ensure you'll be routed to the right support, @matero.

If you still encounter the error when attempting to resubscribe, I recommend reaching out to our Technical support team. They can access your account in a secure place and verify what causes the issue. They can also help you with the resolution.

Once everything is fine, here's the helpful article that can assist you in resubscribing your account: How to resubscribe or reactivate QuickBooks Online.

I've also added here a compilation of how-to videos that will further guide you in optimizing your QuickBooks Online navigation. These include topics that start from setting up a company to running payroll for your employees.

Leave a response below if you have any other QuickBooks concerns. I'm always here to help. Have a good one.

M

matero

Just wanted to provide an update here. I've been in contact with [email address removed]. The issue is being escalated and investigated by developers. There's been no updates unfortunately but they've acknowledged it's an issue on their end. I've been following up every week or so. Amazing no one has a solution.

T

Tyler-C

I've been having this issue for about 6 weeks now, very frustrating. & with this issue, it snowballs into me not being able to run payroll through quickbooks as well. Id like a discount on my subscription if i cannot use all the functions, and a fix seems nowhere in sight. Since 2020 this is an issue? You would think in 3 years this would be a mapped solution.......

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