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L
LizIrish86
December 14, 2024
Question

Import Error - Accountant Changes

  • December 14, 2024
  • 1 reply
  • 2 views

I am currently using QuickBooks Desktop Pro 2020. My accountant sent her accountant changes file via a secure link as a QBJ file. I saved locally to my computer and tried to import. Once in QB and trying to import, the saved QBJ file is not visible (although, it is visible if looking from File Explorer). Furthermore, once I get the accountant's general journal entries pulled up in QB and select "add GEJs", I get a Warning message that reads: Warning Import Failed: Please try again later. 

 

Any suggestions? I have never ran into this issue before. 

 

Thanks

1 reply

C
Chrea
Level 1
December 14, 2024

Is this your first time to import a QBJ file? Try running the Verify/Rebuild Data utility. Any error message?

L
LizIrish86Author
December 14, 2024

I can't say for sure if it is the first time - last year the accountant changes were sent via QBY file. I did run that feature and no errors came up. 

JaeAnnC
JaeAnnC
Level 6
December 14, 2024

I'm directing you to our customer support team to address your issue about importing accountant changes in QuickBooks Desktop (QBDT), @LizIrish86.

 

I appreciate the steps you've initiated to resolve the issue. Since it persists, I recommend contacting our customer support team so they can look into this further. They can access a screen-sharing tool to walk you through the solution or initiate an investigation when necessary.

 

Here's how:

 

  1. Go to the Help menu and click QuickBooks Help.
  2. Select Contact Us.
  3. Provide a brief description of your concern, and click Continue.
  4. Log in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and hit Continue.
  6. Choose between Chat with us or Have us call you.

 

You may also check the support hours to ensure you'll be assisted in real-time.

 

Moreover, you can export reports as Excel workbooks if you want to analyze them out of QuickBooks and have the flexibility to include information relevant to your business needs.

 

Let me know in the comments below whenever you need additional assistance importing accountant changes. I'm always available to help. Stay safe.

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