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J
Jlo66
April 21, 2020
Question

Level 3 data

  • April 21, 2020
  • 3 replies
  • 3 views

EVERY time I try to receive a payment, check merchant service deposits, or a few other things, I get a box:  

 

Sometimes, I get these 2 or 3 times in a row.

How do I disable the message?  And I don't care about Level 3 data (I don't accept credit cards).

 

Oh, and the Tell me more link goes to a dead page.

3 replies

C
Charies_M
Level 9
April 21, 2020

Thanks for checking this with us, JerryL1

 

I want to make sure your issue with Level 3 Data Processing message gets resolved.

 

You can use the Turn off pop-up messages for products and services feature in QuickBooks Desktop. This can help prevent QuickBooks Payments pop-ups from showing. I'll show you how to do this below:

 

  1. Go to Edit and choose Preferences.
  2. From the General tab, check the box for Turn off pop-up messages for products and services.
  3. Click OK to save changes.

All you need to know about the Level 3 data processing and your QuickBooks Payments accounts can be found in this article: What merchants need to know about Level 3 data processing.

 

If the prompt continues after performing the above steps, I recommend contactig our Contact Payments Support.​ They have the special tools to help disable the message for you.

 

Let me know if you need more help. I'm always happy to lend a hand. Wishing you the best of luck!

J
jpohl10934
September 18, 2023

I have Pop Up Messages checked to not show up and yet the message still appears and will not go away.  It shows up on EVERY SINGLE payment.  How do i stop this.  It is very annoying.

S
SirielJeaBModerator
Moderator
September 18, 2023
We truly understand and empathize with your sentiments, jpohl10934. We recognize the importance of being able to use QuickBooks smoothly and without any challenges. Please know that the current experience you're facing is not what we want for you.
 
We have been made aware of an ongoing issue regarding the processing of payments. QuickBooks users have reported encountering 5xx errors or experiencing a Level 3 Data popup when attempting to process payments using QuickBooks Desktop. I want to assure you that our dedicated team of engineers is working tirelessly to resolve this problem as quickly as possible.
 
In the meantime, I recommend visiting the following link for regular updates on the issue: https://status.quickbooks.intuit.com/.

 

We sincerely appreciate your patience and understanding as we work towards a solution. The Community is available 24/7 to assist you with any other QuickBooks concerns you may have. Please don't hesitate to click the Reply button below or post in the Community again. Take care

katherinejoyceO
katherinejoyceO
Level 9
April 22, 2020

Thanks for coming back, @JerryL1. I appreciate you for voicing out your sentiments here in the Community. It means so much to us that you let us know what you need and expect with our product.

 

Aside from working on the reported issue, I will also take note of your feedback and share it with the development team. This way, they can review and consider this matter to make it more functional the way you expect it to be. 

 

Additionally, you can update your QuickBooks Desktop. This will also help resolve common or unexpected errors within QuickBooks Desktop.

 

I'm always here to listen and help should you have additional concerns. Take care. 

P
pl bookkeeping
November 3, 2021

How do I not participate in this Level 3 data sharing?  I want to remove it but there doesn't seem any way for me to do that.

    M
    mv32
    Level 8
    November 3, 2021

    I appreciate you for checking updates about the Level 3 Data sharing pop-up message, @pl bookkeeping.

     

    Currently, we've received reports about this issue wherein a couple of users get the Level 3 Data Processing pop-up message. Rest assured, our product engineers are working actively to get this fix in no time. The investigation case is INV - 20272. I also recommend you to contact our QuickBooks Desktop Support team. This way, they can follow up with you through email with updates and share solutions further to get rid of the pop-up message.

     

    Here's how to reach them:

    1. In QuickBooks Desktop, press F1.
    2. Click Contact Us.
    3. Enter your concern and then hit Continue/Let's talk.
    4. Choose to Start a chat or get a Callback.

     

    Additionally, you can reference these articles for more details about Level 3 Data sharing relevant to processing payments and payment FAQs in QuickBooks Desktop:

     

    What merchants need to know about Level 3 data processing

    Review some of our commonly asked Payments questions

     

    Feel free to reply here if you have other concerns about QuickBooks Desktop features or fixing hurdles. I'm always here to lend a hand. Take care and more power to your business!

    M
    mactax
    September 19, 2023

    I just spent two hours with Intuit Tech letting me know in the end that this will not go away ever.  They said this has to do with being compliant with the financial institutes.

     

    This just started with my QB today.

    D
    DayB
    September 19, 2023

    Mine too! If it's not going away then they need to lower the price because it's costing me money---my assistant sent out 100 invoices today--she timed and it takes roughly 30 seconds to click reset etc. Basically it cost me $16--just today!

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