Level 3 data

Thanks for checking this with us, JerryL1

I want to make sure your issue with Level 3 Data Processing message gets resolved.

You can use the Turn off pop-up messages for products and services feature in QuickBooks Desktop. This can help prevent QuickBooks Payments pop-ups from showing. I'll show you how to do this below:

1. Go to Edit and choose Preferences.
2. From the General tab, check the box for Turn off pop-up messages for products and services.
3. Click OK to save changes.
   

All you need to know about the Level 3 data processing and your QuickBooks Payments accounts can be found in this article: What merchants need to know about Level 3 data processing.

If the prompt continues after performing the above steps, I recommend contactig our Contact Payments Support.​ They have the special tools to help disable the message for you.

Let me know if you need more help. I'm always happy to lend a hand. Wishing you the best of luck!

Disabling pop up messages had no effect.

In talking with Payments support (case [removed]), they are unable to disable credit cards for me, even though I don't want them. And the pop up message problem has been reported by others, and has been referred to Development.  There is no ETA.

I would hope that Quickbooks would try to expedite the solution.  This is very frustrating to get this pop up repeatedly,10-12 times an hour.  There seems to be a huge divide between Quickbooks and Quickbooks Payments.  I pay for both, they are both Intuit, yet they don't work well together.

Thanks for coming back, @JerryL1. I appreciate you for voicing out your sentiments here in the Community. It means so much to us that you let us know what you need and expect with our product.

Aside from working on the reported issue, I will also take note of your feedback and share it with the development team. This way, they can review and consider this matter to make it more functional the way you expect it to be. 

Additionally, you can update your QuickBooks Desktop. This will also help resolve common or unexpected errors within QuickBooks Desktop.

I'm always here to listen and help should you have additional concerns. Take care. 

How do I not participate in this Level 3 data sharing?  I want to remove it but there doesn't seem any way for me to do that.

I appreciate you for checking updates about the Level 3 Data sharing pop-up message, @pl bookkeeping.

Currently, we've received reports about this issue wherein a couple of users get the Level 3 Data Processing pop-up message. Rest assured, our product engineers are working actively to get this fix in no time. The investigation case is INV - 20272. I also recommend you to contact our QuickBooks Desktop Support team. This way, they can follow up with you through email with updates and share solutions further to get rid of the pop-up message.

Here's how to reach them:

1. In QuickBooks Desktop, press F1.
2. Click Contact Us.
3. Enter your concern and then hit Continue/Let's talk.
4. Choose to Start a chat or get a Callback.

Additionally, you can reference these articles for more details about Level 3 Data sharing relevant to processing payments and payment FAQs in QuickBooks Desktop:

What merchants need to know about Level 3 data processing

Review some of our commonly asked Payments questions

Feel free to reply here if you have other concerns about QuickBooks Desktop features or fixing hurdles. I'm always here to lend a hand. Take care and more power to your business!

I am experiencing this issue where a pop up message comes up:

Level 3 Data Processing

It shows up every time I try and email an invoice. I need to email +200 invoices a week. 

+100 statements weekly. 

The owner and I have spent hours and hours on the phone with QB. Does anyone know of a solution as of April, 2022? If so, please let me know. Thank you, JS-USWT

This isn’t the kind of experience I want you to have when emailing your invoices, JS-USWT.

Let me share some information about the Level 3 data pop-up message. Then guide you in the right direction on how to handle this one.

Level 3 data are line-item details about a credit card purchase such as items, quantity, and other order info. This level of data is only shared when you process a commercial card and sends the detailed information to Visa and MasterCard.

For additional information, you can read this article: What merchants need to know about Level 3 data processing. It contains a table of examples of Level 3 data and their corresponding description. You’ll also see answers to common questions about this QuickBooks Payments feature.

Our goal is to make QuickBooks the go-to software for small business owners and we're always looking for ways to improve it. You can let our product engineers know that having the ability to turn on or off the Level 3 data pop-up window is a great idea. This allows you to email invoices without seeing the message.

Here’s how:

1. In your company file, head to the Help menu at the top bar to choose Send Feedback Online and Product Suggestions.
2. This action will open the QuickBooks Feedback window.
3. From there, click the Type of Feedback drop-down to select Product Suggestion.
4. Press the Product Area drop-down and choose Product Suggestion.
5. Click the Product Area drop-down and pick the correct topic.
6. Type your product suggestions in Here is my suggestion box.
7. Fill in the remaining fields.
8. Click Send Feedback to submit.

For future reference, the following link contains topics that will guide you on how to create a refund request, fix card reader issues, process customer payments, and manage your payments account: QuickBooks Payments FAQ.

Keep me posted if you still have additional questions or concerns about Level 3 data processing. I’ll be glad to get this taken care of for you. Have a good one.

The latest reply is an absolute insult to your customers.

This problem was reported 2 years ago. and there has been no progress.

It is clearly a bug.

What happened to "Rest assured, our product engineers are working actively to get this fix in no time"?

And now you want us to report fixing this obvious bug as an enhancement request?

Intuit should be ashamed and embarrassed with this level of customer "support."

The latest reply is an absolute insult to your customers.

This problem was reported 2 years ago. and there has been no progress.

It is clearly a bug.

What happened to "Rest assured, our product engineers are working actively to get this fix in no time"?

And now you want us to report fixing this obvious bug as an enhancement request?

Intuit should be ashamed and embarrassed with this level of customer "support."

Still, today, with the latest version, this still does not work.  We have been trying for years to get rid of it.  I have sent vidios to support showing having to click past it for every invoice auto created.  If I have 100 invoices, that is 100 clicks.

I appreciate you for posting on the thread, 

I can see how convenient to send invoices without prompting with the Level 3 Data Processing notification.

Since a feedback has been shared, I'm unable to give a time-frame as to when this feature will be available. What we can do for now is to click OK on the page.

For more resources in managing your QuickBooks file, you can visit our Help Articles page.

Let me know if you need more help. I'm always here to help you.

Hello Frustrated QB Users:

I wanted to follow-up on this post. About a month ago I called the QB MERCHANT help line. 800-558-9558.

I got lucky to get a good tech on the line. She helped me try several different things. I can't even list what they are because we did so many. Then she said the pop up message will go away in a few days.  I had my doubts! But she was right, after a few days it finally went away! I was so happy!  So, I wanted to share this with this group. I apologize for not keeping track of the steps, but wanted to let you know it is fixable if you get the right rep on the phone!

Good afternoon, @js_USWT. 

It's great to see you back here.

I'm so glad you were able to bring this feedback to the Community. This will be helpful to other users as well.

We appreciate it. Have a wonderful day! 

This issue just appeared to me for the first time today. Does anyone know how to fix it?

Hello, goof!
 

We are currently experiencing an issue where customers are encountering the 5xx errors or Level 3 Data popup when processing payments using QuickBooks Desktop. Rest assured engineers are working to fix this as soon as possible.
 

In the meantime, please visit this link for updates about the issue: https://status.quickbooks.intuit.com/.

We appreciate your patience while we're working on a resolution.

I have Pop Up Messages checked to not show up and yet the message still appears and will not go away.  It shows up on EVERY SINGLE payment.  How do i stop this.  It is very annoying.

We sincerely appreciate your patience and understanding as we work towards a solution. The Community is available 24/7 to assist you with any other QuickBooks concerns you may have. Please don't hesitate to click the Reply button below or post in the Community again. Take care

Thank you for your quick response!

I hope this get resolved soon.  This happened years ago now its happening again.  

Lets go quickbooks

Ive been using quickbooks since 1997.  This should not happen in 2023. 

This is more than annoying.  I've disabled the PopUps but as with the rest, it still happens about 3 times each transaction. What a delay in the production of work.  Get it fixed QB as ASAP.

This is ABSOLUTELY RIDICULOUS!! I cannot believe we have to put up with this Level 3 Data Processing message pop-up EVERY SINGLE TIME I need to email an invoice, enter in a payment, or create an invoice! This is a WASTE of MY time and is a DISRUPTION to my productivity!

I pay a grip load of CASH to this company YEARLY to have this program running my business. I have been using Quickbooks since 1997! I want a FIX not a "REST ASSURED ENGINEERS are working on it." bandaid comment!!

WHY ISN'T INTUIT FIXING this??!! It has been an issue since 2020!

FIX IT!!

This is ABSOLUTELY RIDICULOUS!! I cannot believe we have to put up with this Level 3 Data Processing message pop-up EVERY SINGLE TIME I need to email an invoice, enter in a payment, or create an invoice! This is a WASTE of MY time and is a DISRUPTION to my productivity!

I pay a grip load of CASH to this company YEARLY to have this program running my business. I have been using Quickbooks since 1997! I want a FIX not a "REST ASSURED ENGINEERS are working on it." bandaid comment!!

WHY ISN'T INTUIT FIXING this??!! It has been an issue since 2020!

FIX IT!!

This is ABSOLUTELY RIDICULOUS!! I cannot believe we have to put up with this Level 3 Data Processing message pop-up EVERY SINGLE TIME I need to email an invoice, enter in a payment, or create an invoice! This is a WASTE of MY time and is a DISRUPTION to my productivity!

I pay a grip load of CASH to this company YEARLY to have this program running my business. I have been using Quickbooks since 1997! I want a FIX not a "REST ASSURED ENGINEERS are working on it." bandaid comment!!

WHY ISN'T INTUIT FIXING this??!! It has been an issue since 2020!

FIX IT!!

WE WANT A FIX!!! "Not a send us your feedback about it." REALLY?! I mean COME ON!! This has been an issue since 2020. It's 2023!! FIX IT!!!