Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Madcap
January 31, 2019
Question

One user, 2 computers Mac 2019, iCloud

  • January 31, 2019
  • 16 replies
  • 35 views

I purchased QB 2019 for Mac  in Nov 2018 and I am/was sharing my iCloud QB file with my desktop and laptop. The user manual says this is permitted and capable. I am the only user. I noticed today that accessing the the file from my desktop does not show the updates made on my laptop even though I am accessing the same file.  I remember a couple of times after I first set up, I got notification that changes had been made and asked which one I should keep. I have not gotten that message again.  I have installed the most recent updates on both devices. Did the updates disable this one-user sharing feature? I did forget to completely log out of the desktop before using the laptop. Did that permanently end my ability to share the file? How can I fix this?

16 replies

I
IntuitBrooks
Level 5
February 1, 2019

Just answered this question from you on another thread.

D
dave949
March 24, 2019

Just answered this question from you on another thread. - Well gzzz that really helps other users looking for the answer to this question! Care to provide the link @IntuitBrooks 

I
IntuitBrooks
Level 5
March 24, 2019

dave949 - I also answered it on this thread in quite a bit of detail.  You can search the threads for other answers (search for iCloud).   Sometimes the same people ask the same question on multiple threads and I don't really have time to answer them twice. 

    A
    Anonymous
    February 1, 2019

    Hey there, @Madcap,

     

    I want to make sure you get the answers you need with this company file issue.

     

    You're right, you should be able to work with your QuickBooks Desktop for Mac 2019 from multiple devices connected to iCloud. 

     

    In your case, since the file isn't updated, you can put your company file in an iCloud shared folder (Documents). Open the file through the shared file, this way you can access the updated file on all connected devices.

     

    However, if you're still getting the same issue, I'd recommend consulting our QuickBooks Mac Care Team. There they can check account and can help you verify what's causing this odd behavior with your iCloud sharing.

     

    Here's how you can get them:

    1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
    2. Choose QuickBooks Mac Desktop.
    3. Click on the Company File menu.
    4. Scroll-down and click either Get Phone Number.

    That should point you on the right track, @Madcap. Let me know how it goes. I want to ensure you're all taken care of.

      M
      MadcapAuthor
      February 1, 2019

      Thanks! I'm working on it. I am not experienced with sharing iCloud folders or files, so I have to learn how to do that correctly. More details on this would be helpful. I searched on how to do it, but those instructions are a bit vague. Even if I get the sharing set up, I need to figure out what to do about the desktop seeing the SAME iCLOUD FILE differently than the laptop. Each only "sees" the entries it made after the original file. (Profit and Loss Statements for the current fiscal year are different.) Most entries have been made on the desktop, so I will use that as the "working" file. How to erase the "memory" of the laptop? I am getting nervous about making it all worse. 

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement