Question

Printing a payroll summary report

Forum|Forum|7 years ago
January 3, 2019
29 replies
105 views

I am trying to print a "Payroll Summary by Employee" report in QuickBooks online. I can see the whole report on my computer screen. It is landscape layout of 4 pages. I cannot print all 4 pages. The print function says "Print: page one", with no option to change that. I can only get the first of four pages. How can I print this whole report?

QuickBooks Online

IamjuViel

Level 8

Pleased to have you here, @bielowicz3.

I’d be delighted to help ensure you’re able to print your payroll reports successfully.

When printing reports in landscape orientation, make sure to select All pages in the Print Preview page. Please refer to the screenshot below:

If the error persists, let’s apply the following troubleshooting steps to ensure that this is not browser related.

Access and print your payroll reports using an incognito or private browser. Kindly use either of the following shortcut keys:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N

If you’re able to print successfully all the pages of your reports, clear the cache of your regular web browsers.
You can also use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

For additional insights, you may check out these articles:

Please feel free to click the Reply button if you have other questions about printing reports in QuickBooks Online. I’m always here to help.

B

Becky_BR

I'm having the same printing issue (only printing Page 1) in the QBO desktop app. Of course I can download it to Excel, but then I have to resize columns and rows, etc., which takes extra time. It would be a lot more convenient if Intuit would just fix the issue. The report QBO produces looks great and would work beautifully if only we could print it.

C

C Schomaker

Hello, @djlee0721. I appreciate your feedback about this issue.

This isn't the type of customer service I want you to have. This problem has already been escalated to our product engineers in which they are diligently working for a fix. At this time, we don't have a specific time frame when this issue will be resolved.

In the meantime, I encourage you getting in touch to our Customer Support team to add you the list of affected users. Once an update is available, you'll be notified via email. To contact them, you can follow the below steps:

Go to the Help icon at the top.
Click the Contact Us link.
This will open another window where you can enter the issue/topic.
Once done, click on the Let’s talk button to view the support information.
Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

If there's anything else I can do for you, let me know by commenting below. I'm happy to help. Have a great day!

And now, amid the virus, Small Business Admin loans are available and the SBA wants to see a summary of payroll by employee. The inability to print this report is one more stressor to my business. Export to Excel does not work as it sends it to Adobe. Print prints only one page of the multi page report. In a time of great stress and risk, this QB failure is one thing I ought not have to deal with.

U

Undone2018

This issue has not been resolved. Still having an issue. I have tried all the solutions to fix the problem with no luck.

Please fix!!

S

SarahannC

Level 9

Hi there, Undone2018.

Thanks for trying the recommended troubleshooting. I'll send your feedback to our product team. You may consider running the Payroll Summary report and take a screenshot, and then print it.

Let us know anytime if you have additional questions or suggestions with QuickBooks. We'll be right here.

U

Undone2018

Thank you for the response.

I think we should be able to print the reports without having to do the extra work of exporting/screenshots, etc...

I

IraGal

I am having the same issue. My report should be about 6 pages wide but it only prints to pdf the first page and the exporting to excel is an ugly report. Any fixes on this issue?

K

KhimG

Level 7

Thanks for looping in, @IraGal.

Have you tried the troubleshooting solutions shared by my colleagues to print the report? If so, and continue to get the same result, I highly recommend giving our Customer Care Team a call for assistance in creating a ticket.

They have tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons. This will also provide engineers the data needed to look for the root cause, so they can apply a permanent fix to the printing issue.

Please follow these steps to contact support:

Sign in to your QuickBooks Online company.
Click Help (?) at the top right.
Select Contact Us to connect with a live support agent.

Check out the article Print a payroll report for reference.

Let me know how this goes and if you have additional questions. I’m more than happy to help. Have a good one!

L

LVG

The best I've been able to do with Print to PDF is set print preferences, page size, to tabloid, apply & print - not good enough, but better than over a year of nothing from Intuit QB.

This is too easy & basic of a function to not get absolutely right.

Tomorrow morning I'm researching other bookkeeping software.

Any suggestions?

H

houkconsulting

I found a workaround that made the printout work for my situation.

On the Chrome print screen dialog box, under More Settings there is a Scale section that lets you adjust the % of scale on the page. By backing this off until everything fits on the page, you can at least get all the data on the report - assuming your columns are not so voluminous as to be too small to read. Setting the margins to none and layout to landscape also helps.

M

Miker2

I am having the same issue, there's got to be a better way

Miker2

Angelyn_T

Moderator

Hello, @Miker2.

As I've checked from our records, the investigation (INV-41374) was still open and our engineers are still currently working to get a resolution as quickly as possible. At this time, we can try following the workarounds from this thread so you can print the report seamlessly.

Also, I encourage reaching out to our Support Team so you'll be added to the list of affected users and automatically receive an email notification with the latest updates. To contact support, tap on Contact us from the Help menu.

Just in case you need tips and related links while working with QuickBooks in the future, feel free to read our help articles.

Let me know if you have any other questions. I'm always here to help. Have a good day!

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