Quickbooks Crashes When Logging in as Admin

You have a great job solving your problem. It seems that your file is corrupt but QB Too Hub fails to recognize it. How big is your file size?

Welcome to the QuickBooks Community, @FairbanksMike. 

I noticed that you mention whenever you call in to speak with customer support, they push for the online version. I want to believe that you may have reached out to the QuickBooks Online Support Team instead of QuickBooks Desktop Support Team. Just for reference, these are the steps to contact QuickBooks Desktop:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Type in a keyword about your concern.
5. Hit Submit.
6. Click on the Start a Message button or select the Call-Back option. 

For your reference, you can also check out these articles for further guidance:

• Resolve data damage on your company file.
• Top data damage errors in QuickBooks Desktop. 

That's it! Give this a try and please let me know how it goes in the comment section below. I'm always here should you have any follow-up questions and concerns. Take care and have a wonderful rest of the day. 

I'm having the same issue. Is there any resolution to this problem? 

Hi there, @DCOmar. I can provide some solutions to the errors you may have in QuickBooks Online.

Opening a sample company file can assist you in figuring out whether the issue is with your company file or with QuickBooks.

Here's how to open a sample file:

1. From the No Company Open window, select Open a sample file.
2. Select any sample file from the list.

If the sample file opens, your company file may be damaged, or the folder where the company file is saved may be damaged.

Proceed to solution #4 if the example file produces the same error message. Go to this link: Unrecoverable Error: General Troubleshooting Steps

You can create a new window administrator by following solution #6.

Here's how:

1. Select the Start menu, then choose Settings > Accounts > Family & other users.
2. Under Other Users, select Add someone else to this PC.
3. Select I don't have this person's sign-in information, then Add a user without a Microsoft account.
4. Enter the name of the new account, then select Finish.
5. Recommended: Assign a password to the new account to ensure security.
6. Select the newly created account, then choose Account Type.
7. Choose Administrator, then OK.

Fill me in if you have additional questions or concerns about entering invoices or adding item discounts. The Community and I will be around to help. Take good care of it.

@DCOmar 

Chat Support and ask Data Service to fix your file. Otherwise, you have to purchase a 3rd party file repair service.

I am having the same problem with my QuickBooks Accountant version 2021 and I first noticed it last Friday. Everytime I try to log in, it automatically crashes.

@Richard_eynolds 

Can you open the sample file?

I, too, am having this same issue. This started after QB changed how it handles the admin setup with a recent update (which I hate). I have 40+ company files in QB Enterprise, server based. It's happened today multiple times in 5 of my files, so no way that all 5 are corrupt - suddenly. This is an intuit issue that needs to be fixed! I have a new staff member starting on Monday and I need to set her up as a user in 5 different company files, and I can't get the files to open, or stay open long enough, to add her. 

This all started with the most recent update, where QB changed this admin/intuit id setup. I believe it has something to do with QB now loading all the intuit id info when each file opens - Intuit is forcing this intuit id on us and our teams, which adds no value to me - it adds longer response times, and issues like this. Now, with this admin update, I can no longer have separate admin and day-to-day user login names because each has to be assigned a separate and unique email address to login. For 30+ years, I have setup a user named "admin" and a user named "Susan". I want them to be separate. I can no longer set them up separately on new QB company files, because intuit now requires the admin to have an intuit id, and that intuit id's email cannot be the same as another user. Ridiculous! and I have to believe this file shutdown issue is related - it is only happening in my older existing files where the admin user is setup separately as "admin".  Intuit, FIX THIS!

and yes, I was able to login to the sample file just fine. I don't need the sample file, I need to access the admin user on all 40+ of my company files!

I found a solution that worked! Doing both of these steps worked for me to get logged into each of several files as admin where I was not able to do so before trying this.

Link here:

it was on qbo support - this site will not allow me to post the link.

Text copied here:

Step 1

Suppress the Desktop While Starting QuickBooks

Press and hold the Ctrl key.
Double click your QuickBooks program icon.
Hold the Ctrl key until QuickBooks starts and displays the No Company Open window.

Step 2

Suppress the Desktop While Opening a Company File

Click your company data file in the No Company Open Window.
Press and hold the Alt key.
Click the Open button.
Hold the Alt key until the log in window appears.
Release the Alt key.
Enter your user name and password. (<< this is where I logged in as "admin")
Press and hold the Alt key.
Click OK and hold the Alt key until your file is completely open. QuickBooks will display a blank desktop.

Nothing is helping - Go through all the steps and it persists! QUICKBOOKS this needs to be fixed!

@Richard_eynolds 

Are you unable to run the QB Desktop program on your machine at all? Is there an older QB Desktop version on your machine?

Hi Richard_eynolds,

Thank you for following the steps that they mentioned above. We'll be helping you with your login. However, I encourage you to contact our QuickBooks Desktop Support at this point, so they can check this furth tools.er using more

1. Go to the Contact us page: https://intuit.me/3yEkqot
2. Click Continue.
3. On the next page, select your Edition and enter a sentence or phrase to describe your concern.
4. Click Continue, and select Chat with us or Have us call you on the next page.

I'm also including this article about QuickBooks Tool Hub. Just an additional reference that will guide you to fix common issues in QuickBooks.

I'm just a comment away should you need more assistance. Take care always.

Yes QuickBooks Desktop Program is running fine on my machine. However it is crashing while logging into company.

Richard, did you try these steps? I tried every possible thing before this, nothing worked. This worked. 

Step 1

(Suppress the Desktop While Starting QuickBooks)

Press and hold the Ctrl key.
Double click your QuickBooks program icon.
Hold the Ctrl key until QuickBooks starts and displays the No Company Open window.

Step 2

(Suppress the Desktop While Opening a Company File)

Click your company data file in the No Company Open Window.
Press and hold the Alt key.
Click the Open button.
Hold the Alt key until the log in window appears.
Release the Alt key.
Enter your user name and password. (<< this is where I logged in as "admin")
Press and hold the Alt key.
Click OK and hold the Alt key until your file is completely open. QuickBooks will display a blank desktop.

Can you open the sample file without any issue?

Did you try these steps? I tried every possible thing before I found this, and this worked. Posted earlier in this string.

Step 1

(This will Suppress the Desktop While Starting QuickBooks)

Press and hold the Ctrl key.
Double click your QuickBooks program icon.
Hold the Ctrl key until QuickBooks starts and displays the No Company Open window.

Step 2

(This will Suppress the Desktop While Opening a Company File)

Click your company data file in the No Company Open Window.
Press and hold the Alt key.
Click the Open button.
Hold the Alt key until the log in window appears.
Release the Alt key.
Enter your user name and password. (<< this is where I logged in as "admin")
Press and hold the Alt key.
Click OK and hold the Alt key until your file is completely open. QuickBooks will display a blank desktop.

I am having the same issue. Previously QuickBooks 2021 Desktop began to crash after logging in as Admin. about 2 months ago. I then upgraded to QB 2022 Desktop and I am still having the same issue. After it crashes, I click on the desktop Icon again and log back into the application a second time. On the second attempt the application works. I have never received any error messages.

I'm here to help you with resolving the issue you're having when logging in as the admin, @Brown20221.

First, update QuickBooks Desktop to the latest release to have the latest features and fixes. Try to open your QuickBooks once done. 

If the error persists, run the Quick Fix my Program from the QuickBooks Tool Hub to close all the background processes QuickBooks uses and then run a quick repair on your program.

Here's how to download and install the QuickBooks Tool Hub:

1. Close your QuickBooks application
2. Download the QuickBooks Tool Hub and then open the file you've downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Click to open the tool hub and then select Program Problems.
5. Select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

For more troubleshooting steps that can help you resolve the issues you're having when opening your QuickBooks Desktop, check out this article: Fix issues when QuickBooks has stopped working.

Check out this guide on how you can do a clean install of QuickBooks Desktop if you're still having problems: Clean install QuickBooks Desktop. 

Let me know in the Reply section below if you need more help with your company file. I'm always here to help. Have a great rest of the day! 

Same issue here when running as admin.  Anyone find a fix yet?

Hello nags,

Thanks for chiming in on the thread. If you have attempted the suggestions made above and still experiencing issues, I recommend reaching out to us. Our team will be able to run a few more tests and escalate the case further if needs be.  Here's how to connect with us:

1. Go to the Help menu.
2. Hit the Contact Us button
3. Enter a brief description of the problem.
4. Select "Let's Talk"
5. Pick the "Get a call" option to connect with us.

Let me know how the conversation goes, and if you have any other questions, don't hesitate to chime in on the thread. Take care for now, and do enjoy your day! 

I can't even get Quickbooks to open in order to do that as my user account is an admin account.  It starts to open and then just closes.

Hi there, @nags. Let's work this out and ensure you're able to access your QuickBooks Desktop (QBDT) company as an admin user.

Before anything else, may I ask if you've already performed the steps provided by the previous representative above? If not, I recommend running Quick Fix my Program from the QuickBooks Tool Hub to get this sorted out. I'll gladly input the steps below so you can proceed. To begin, here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

For further guidelines, refer to this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.

In case the issue still persists, I'd recommend contacting our Support Team outside of QuickBooks. Feel free to visit this page: How to contact us outside of the product.

Additionally, here's an article about logging into a company file without having to enter a username and password: Stay logged in to QuickBooks company file and sign in without entering your password.

You can also check this page in case you'd like to create a backup copy of your company file: Back up your QuickBooks Desktop company file.

@nags, I'm determined to help you get this fixed as soon as possible. If you have any additional QuickBooks-related concerns, feel free to post them here in the Community space. I'll help you out again. Take care, and have a nice day!

I actually ended up calling QB Support and dealt with someone for a few hours and they weren't able to resolve the issue.  Ultimately they were able to get us an upgrade to 2023 and with 2023 the problem does not persist.  After all this I tried 2022 again just to see and it still doesn't work.  Guess we'll just move to 2023.

Same issue after I downloaded QBADT 2023.