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Anonymous
March 7, 2019
Question

Quickbooks desktop 2018 is not recognizing Microsoft Office

  • March 7, 2019
  • 11 replies
  • 19 views

Quickbooks desktop 2018 is not recognizing Microsoft Office and keeps telling me to set up defaults when they are already set up. I can't create a new workbook, can't email anything. What is the fix????

11 replies

Anonymous
March 7, 2019

Do you have a supported version of MS Office - one that QB recognizes?

Anonymous
March 7, 2019

Yes.  Worked up until they both updated yesterday.  They are compatible.  

Alessandra_B
Level 5
March 8, 2019

Tried the repair, twice.  Didn't work.  Uninstalled and reinstalled, and still didn't work.  Calling in the technicians.  


Hey @206952,

 

I appreciate your efforts in performing the steps provided by my colleagues. Let me guide you to get the correct support to get this addressed as soon as possible. 

 

I'd love to help you further, but I don't have the correct tools to check for possible solutions. I suggest contacting our QuickBooks Support Team. They have the correct tools to make sure that MS Office is recognized in your QuickBooks.

 

Here's how you can contact them:

  1. Click on Help from the menu bar.
  2. Choose QuickBooks Desktop Help.

Please let me know if you have any other concerns. 

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