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BettyBrewster
Level 1

QuickBooks error on old bill

QuickBooks has gone and doubled the original amount of an old bill from 2022. The bill was paid on time back then for the correct amount. Clicking on the bill in the vendor center shows the bill for the correct amount. When looking at the check in bill payment, it shows that the original amount due is twice the actual amount of what it was. Apparently this happened a with an update but we didn't notice it until it resulted in two things: it now shows up as a bill in our pay bills screen (and on our AP reports) AND it has messed up our Balance Sheet, it is now no longer in balance as of the date of the original bill. Nobody at the company has made changes to it and the bill itself now shows a portion of the original correct amount as "uncategorized expense" instead of what it actually was categorized as. How did this happen (with an update) and more importantly....How do we fix it?  Rebuilding the company didn't work.

2 Comments 2
RazzieE
QuickBooks Team

QuickBooks error on old bill

You can also run QuickBooks Tool Hub as additional troubleshooting and run the Quick Fix My Program to repair data issue, @BettyBrewster.

 

To begin, I acknowledge for sharing your concern in a detailed manner and for rebuilding your data on your own. QuickBooks Tool Hub can also helps you troubleshoot and resolve common issues in your QuickBooks Desktop. 


If QuickBooks Tool Hub is not installed, follow step 1 then proceed to step 2. If already installed, you can proceed directly to step 2
 

Step 1: Download QuickBooks Tool Hub
 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
    Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Step 2: Run QuickBooks Tool Hub

 

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix My Program or the QuickBooks File Doctor to fix common data issues.
  3. Start QuickBooks Desktop and open your data file.

 

If the issue persists, I highly suggest contacting our Live Support Expert to further investigate this issue, as they have the necessary tools to assist you with this matter.

 

Here's how:

 

  1. Open your QuickBooks Desktop.
  2. In the upper right corner, select Help, then choose Contact Us.
  3. Click Contact Us button to proceed and enter a question the tick Continue.

 

Moreover, you can visit this article for your future use if you want to export reports to Excel from QuickBooks Desktop: Export reports as Excel workbooks in QuickBooks Desktop.

 

You can always return to this thread if you have further concerns regarding your QBDT data. I'll keep my notifications on to assist you.

SIAB
Level 6

QuickBooks error on old bill

@BettyBrewster 

Run the Verify/Rebuild Data utility. Any unresolved error message?

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