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C
CareyBrand
June 13, 2019
Question

QuickBooks Workforce

  • June 13, 2019
  • 2 replies
  • 19 views

We have QuickBooks Online Plus. Our employees are having trouble signing in to view their paychecks. Error says "we cant get your info" "your employer isn't connected to QuickBooks Payroll. or, says "We weren't able to show your payroll info"

Also, we cannot find anywhere to send invite except by entering their email and checking the box underneath it. However, it never sends the invite? We have to send them the website separately. We have several employees signed up already but new employees cant seem to get signed up?

      2 replies

      D
      donnacpa
      June 20, 2019

      Is support helping you?  I called QB Support and was told I had to message support.  It took support 20 minutes to even find my account.  I am at 32 minutes on the messaging system and still no resolution to my problem. 

       

      Why was this change made?  Why is the old instructions still on QB website if it is no longer applicable?  Why were we not notified of the change?  

       

      I am a pro-advisor which reportedly receives better service than the typical QB user.  This is far from true.  Why would I as a CPA promote this software to my clients when I can't even get help?  

        C
        CareyBrandAuthor
        June 28, 2019
        I did not receive any help. The waiting time is way too long. I found on my own research that you have to be an admin to be able to send the invites from quickbooks. My company master in QB changed my access, from user to admin, now I can see the check box, and re-send invite. I was having to send out individual emails as well before. Now all the employees can access viewmypaycheck.
        J
        JanJaw
        February 10, 2020

        I am having a nightmarish issue using Quickbooks Workforce and QB Support has decayed to an extra low level.  Messaging only, takes waaaaay too long.  They don't understand the issue, refer you to the obvious solution which is the one that I'm contacting about that didn't work in the first place.  So frustrating.

         

        L
        lbmwendell
        July 29, 2020

        My employee accepted the invitation to WorkForce and could log in but kept getting the message  "We weren't able to show your payroll info."  After wasting way too much time on it, I simply asked my employee to give me a different email address.  I sent the invitation to her new address, she accepted and was able to see all her paystubs without a problem.  I don't know, but am guessing she had previously used the original email address for some other Intuit product (maybe Turbotax?) and that was causing the issue. 

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