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A
Anonymous
December 18, 2018
Solved

Scheduling Local backup

  • December 18, 2018
  • 3 replies
  • 5 views

I recently switched from QB Enterprise 2012 to QB Premier 2019.  Data files were converted and the new installation is working fine.  I set up the backup routine to the same way it was set up in the old Enterprise product.  The backup is set to run nightly, saving the backup to the E drive which is a separate drive attached to my computer via a USB connection.  This drive has plenty of free space and the process worked flawlessly under Enterprise.   When I run the backup manually for the Premier product, the backup works fine.  However when it runs automatically overnight, I only get a very small TMP file.  I have stored my Windows password as required.  Any help would be greatly appreciated.  Thank you.

Best answer by

Thank you for the response, @196928.

 

I appreciate the steps you've tried in running the scheduled backup.

 

Let me route you to the right support that can help verify if you can do a scheduled backup to an external drive in QuickBooks Premier. Our Desktop Care Support can access your account in a secure environment to further check the issue. They have helpful tools that can further isolate your problem in running the backup and provide the necessary troubleshooting steps to get this resolved.

 

Here's how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted how it goes. You can always drop by again in the Community if you have other questions. Have a great weekend.

3 replies

A
Anonymous
December 18, 2018

As an additional piece of information, I am running Windows 7 Pro.

Rustler
Rustler
Level 15
December 18, 2018

Frankly I am surprised enterprise worked flawlessly using an external drive.  QB is notorious for not playing well with external drives.  Personally I think it has something to do with the wake up command QB has to first issue to access the drive, but who knows.

I back up to a computer local hard drive, and I have a script that runs to copy from the local drive to the external drive and to a google drive folder so it syncs to my account in the cloud

Sorry I couldn't be more help.

    A
    Anonymous
    December 21, 2018

    Well I have tried everything to no avail.  We are running a client/server environment with the database on the server and the desktop running the actual QB Premier application.  I have tried to schedule a backup to an external drive, to the same drive where the database is housed and to my C drive.  In every case, all I get is a small tmp file but no backup file.  We run Windows 7 Pro on the desktop and Windows Server 2016 on the server.  I can run a manual backup with no problem and save the backup file anywhere I want.  The problem is only with running scheduled backups.  I have saved my Window PW as requested and verified that it is correct.

     

    Any thought or suggestions form anyone out there would be greatly appreciated.  Thanks

    A
    Anonymous
    June 15, 2021

    ...and it randomly stopped working again.  :(

     

    I hadn't checked the backup drive/folder in a bit, as everything was working fine.  Looked in there today, and I'm back to getting 12kb TMP files as of my May 12th scheduled backup.  Everything prior to that worked fine, or at least between when I first fixed it through May 12th.  I checked under Task Scheduler and it appears nothing has changed (still set for Windows 10, still set to not store password, etc), so I have no idea why it's not working.

     

    One observation - and it may not mean anything - is that I have it set to store 21 backups.  Coincidentally, it broke again when creating the 21st backup.  Not sure if that's anything, or truly just a coincidence.

     

    I'll run through the process again and see if I can get it tricked into working, but a patch/fix for this would be awesome...apparently since it seems to continue in even the most current version.


    Got it working by deleting and recreating the backup job, and it ran fine for a few weeks...and then the dreaded TMP files have returned.  I'm the only one using this computer and this instance of QuickBooks, and am not changing anything.  I have no idea why the "fix" (such that it is) is not persistent, but it's disappointing to see that this issue has continued for YEARS.

     

    If the engineers are truly "working around the clock to get this fixed" over the last three years, I hate to say it, but it may be time to swap out engineers, or provide them the resources to actually fix it.  I would upgrade to a new version of QuickBooks, but from all accounts, this unique "feature" of random disabling of automatic backups still exists.

     

    I'll fix it again, and put a note on my calendar to check every 3-4 weeks so I can redo the scheduled job.  Talk about a Rube Goldberg workaround...

     

    W
    what7
    August 1, 2023

    Hello QB

     

    Your currently do my online back you at 10:30 A.M. which is to early. I would like this changed to 4PM everyday. How do I arrange that with you

     

    L
    lin_jcaj
    Level 9
    August 1, 2023

    I've got the steps to change the backup settings in QuickBooks Desktop, what7.

     

    If you are referring to your local backup, you can accomplish the task by following the steps below: 

     

    1. Go to File and hover over Back up Company. Then select Create Local Backup.
    2. Select Options.
    3. Make changes, then select OK.

     

    For more details, refer to this article: Back up your QuickBooks Desktop company file.

     

    If it's for online backup, the steps are as follows:

     

    1. Open Intuit Data Protect.
    2. Select Change backup settings.
    3. On the Select QuickBooks Data window, choose the files you want to backup, then select Continue. Note: For Entire PC Users, after you choose Continue, select the additional folders you want to back up on the Select other folders to back up window.
    4. Click Continue. On the Notifications Email Settings window, choose whether to be notified or not.
    5. Tap Continue again, then choose your backup time.
    6. Select Continue to save the changes, then exit from the settings window.

     

    Once everything is all set, you can restore your company file in QBDT. 

     

    If you encounter difficulties while attempting to restore your backup file, you can use this article to help you fix them: Fix backup company file issues in QuickBooks Desktop.

     

    I'll always be around if you need more help changing your scheduled backup settings or any other issues. 

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