Support email

No email support. Any specific concern?

the concern is that I'm looking for a way to contact support off hours.

so I want to send them an email they can reply the next day.

is there such email?

Thanks for taking the time to , HKS2019. I can help you connect with our designated support for help.

You can reach out to our QuickBooks Support Team via chat or callback. Contacting them through email isn't possible for now. The good news is that you can share your concerns here in this thread so I can address them for you.

If you want to contact support, follow these steps:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose the Chat with us option.
   
   

Our team is open Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 Additionally, you can skim through our Self-help articles for more resources while working with QuickBooks in the future. From there, browse the topics you need for account management, advanced accounting, banking, and more.

Please leave a comment below if you have follow-up questions while connecting with QuickBooks Support. I'm just a post away to help. Have a good one!

Thank you for your reply.

I'm on a different time zone, hence I can't use the Chat option.

is there a way to send an email?

@HKS2019 

You are in HongKong, correct? You can try to ask questions here.

We have selected the origin of our QBO in start by that time for Pakistan, however, our operations are in the US, and now we want to send invoices to customers directly from QB and also integrate with tax software ie, However, only US-origin QBO can send invoices directly to customers. How can we resolve this issue of changing the origin? I have raised this a few times earlier last year. One of your representatives mentioned that soon direct invoicing from QBO feature will soon be available in Pakistan-origin QBO also. Please let me know if you have any updates for us. Thank You

@Kashif Khan 

Why don't you switch to QBO US version and convert your data from QBO Global version?

@Chrea I had a conversation once here with QBO support, and they said automatic migration of data from Global to US origin QB is not possible, meaning it would be a manual exercise of migrating each transaction. Which is not an option for us, we have more then years of data on QBO.

Invoices can be sent from any QBO region, Kashif.

You can send invoices  to customers from any QBO region. However, online payment processing is only available in the US. Here's how to create invoices:

1. Click on the +New button and select Invoice.
2. Choose your customer from the Add customer dropdown.
3. Confirm the customer's email is correct and enter the necessary details.
4. Once complete, click on Review and send.

Note that you cannot change the origin of your QBO account. Since your business operations are in the US and you wish to switch countries, consider creating a new account and choosing the US.

Once you have a new account, you can move your lists from one QBO account to another. For moving transactions, consider using a third-party application to assist you.

Moreover, you can customize your invoices to align with your brand identity, emphasize particular details, and create a professional appearance for customers.

Our QuickBooks Live Expert Assisted team is here to support you in managing invoices and handling data accurately. They will guide you through essential dashboards and offer insights to enhance your understanding and effectiveness in running your business.

If you have any more questions, feel free to reach out. 

@Kashif Khan 

You can purchase a 3rd party service to convert your data to QBO US version. You should contact @Fiat Lux - ASIA for assistance.