Sync Issues

I had to get a support contract with a third party, through Intuit, for a payroll issue I was having and my file being too large.

This is the root of the problem. Your number is already on their list to be scammed at any time.

Hello there, amyk3448. Let me share some information about unsolicited calls you received.

Before that, I'd like to ask for more details. First off, what file you're having sync issues with? Secondly, hope you can provide more info about your payroll issues. They'll help me assist you better.

Any additional information you can provide would be greatly appreciated.

In QuickBooks, if you receive an unsolicited call claiming to be from our contact support, you can consider it a scam. However, our support will call if you have requested a callback.

Also, I want to inform you that Inuit won't call you to fix a problem with your subscription or services. It happens when scammers are offering to fix a problem with your computer.

Additionally, you can check our security tips to avoid scammers in the future.

Furthermore, you can visit our article on how to manage and pay your bills in QBDT: Pay bills in QuickBooks Desktop

I'll be on the lookout for your response. If you have additional concerns or any other QuickBooks-related concerns, feel free to include them in the comments. I'll be glad to lend a hand.

I'm not at that particular job today, I can let you know sync issues when I next work on that file.

My payroll issues happened several months ago, payroll would not send. It was due to the rather large size of my data file. Through Intuit support I was connected with an approved service provider who worked on my data and was able to increase my file size limit. Not sure that's the correct technical term. Because I desperately needed the work to be done, I opted to get a service contract with the provider for a one year term. I will call them to discuss this alleged sync issue.

Through Intuit support I was connected with an approved service provider who worked on my data

Who was the approved service provider?

I believe they are called EBetterBooks

@amyk3448 

This one?

https://ebetterbooks.com/

In their website we can find their location in Winter Springs, Florida, 32708

We use this tool to check

https://quickbooks.intuit.com/find-an-accountant/

We found 2 ProAdvisors in Winter Springs but none associated with ebetterbooks. You should look for another company to get a second opinion.