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R
rpineda2
June 11, 2024
Question

Unwanted/automatic changes

  • June 11, 2024
  • 2 replies
  • 9 views

Hi,

QBO is making automatic changes. For this particular sample, we made a correction but system decided to revert the change the following day at 4:39 am. This is not the first occurrence and have noticed that it happens with bills that have already been marked as paid. The system will mentioned that it was edited by one of the users although we are very sure that it was not one of us.

 

How do I disable the system from doing these automatic changes?

 

 

 

 

 

2 replies

MsNorthPND1881
MsNorthPND1881QuickBooks Team
QuickBooks Team
June 11, 2024

I understand the convenience of audit log history for your bills in QuickBooks Online (QBO). I am here to provide details to assist you with the automatic changes you have encountered in QuickBooks Online, @rpineda2.

 

Moreover, the audit Log keeps track of all account activity, such as user sign-ins, changes to QuickBooks settings, changes to customers, vendors, employees, and payroll submissions. QBO doesn't automatically change bill transactions. The program keeps records and requires users to update information manually. For more details, on what the audit log can do and how to use it to keep an audit trail click the link.

 

If you have confirmed that the user didn't make those changes, I recommend performing browser troubleshooting steps.  Start by updating the bill with correct information using an incognito window. These are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, proceed to clear your browser's cache. You can also use other supported browsers. Alternatively, you can also delete and recreate the bill to check if the transaction is not defective.

 

Finally, you can check this article to learn how to run basic reports in QuickBooks Online: Run reports in QuickBooks Online.

 

If you have any other follow-up questions about your invoice, billing, or audit log transactions, please let me know by adding a comment below. I'll be here to help you.

R
rpineda2Author
June 11, 2024

Thanks for your response.

 

We will need further assistance. After multiple failed attempts at getting issue resolved, issue keeps re-occurring and to say the following sentence "The program keeps records and requires users to update information manually" means that QBO has a hole open where automatic changes are happening. 

 

System is keeping an audit log and is making it appear as if one of our users did the change. This is sensitive financial data that we are dealing with and we would like to urgently request the help of a developer to look into this matter. 

    S
    SSaccountant2
    July 9, 2024

    The same just happened to us. No less than 687 changes were made in the span on 8 minutes on Friday night, July 5 before midnight. Our accounts for the time frame Nov 2022 to Nov 2023 have changed and no longer match our tax return. About $1.3M worth of transactions were unassigned a department (the department was deleted from the transaction). I can see several file uploads from "system administrator" on the audit log in the 8 minutes on July 5 in question but all of the transactions were edited with my user name. Even if I wanted to work on a holiday night (we had the day off) before midnight, it would not be humanly possible for me to edit and change almost 700 transactions. And why would I do that for 2 prior years which have been audited and closed. I was on the phone with customer support for 3 hours with no resolution. 


    We had a similar issue with 600+ transactions edits dating back to Jan 2023 between 2:30am-2:50am on 7/4/24.  All but 3 of the edits just changed the class.  We also discovered that this happened to another one of our clients on 6/10/24.  That also seems to just be changes to class but on items dating back to 2021.

    J
    JRobinsonSynergy
    September 3, 2024

    We are having this problem.  We have been on the phone with for five hours with QBO support and so far they have told us that it is either a browser cache issue, or a third party app issue.  They have not been able to provide any evidence for these, and we are continuing to have the issue.  Did anyone here ever get their issue resolved, because being on with QBO online support is getting us no where.  Their tier two person somehow is unable to tell us what is triggering this automatic change, and will not escalate this to tier three.  

    J
    jeanbiverly_
    September 3, 2024

    Thanks for joining the thread, @JRobinsonSynergy. Spending five hours on the phone without a resolution is undoubtedly overwhelming, and I can understand how frustrating it must be not to have clear answers regarding your issue.

     

    To resolve this matter, your case will be escalated to our Next Level Help team. They will review your comments in the Community and recent interactions with support. You can expect to hear from an expert within 1-2 business days.

     

    We genuinely want to assist you and ensure you get the support you need. In the meantime, if anything else arises or you have further questions, don't hesitate to reach out in the Community. We're here to help you through this.

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