Update Errors

Natcast152 · ‎February 01, 2019

Hello,

I'm getting the following errors when updating quickbooks.

service messages: 404

Move quickbooks :15227

File Doctor:15270

Any advice would be appreciated. This is after an update and reboot of quickbooks and the desktop. Also what does the "Reset updates" box do exactly and how is it different from just update now?

Angelyn_T · ‎February 01, 2019

Hi there, @Natcast152.

Thank you for posting here in the Community. I'm here to help fix the error you're getting when updating QuickBooks Desktop (QBDT).

These error can sometimes caused when firewall blocks Internet access needed for specific QuickBooks programs or files. To start, I suggest making sure your Firewall and Internet security settings are updated for QuickBooks Desktop. You may contact your firewall and anti-virus software support or an IT specialist to help do this.

You can also run the QuickBooks File Doctor which allow to automatically opens the firewall ports to configure Windows Firewall. For the detailed instructions and steps, you may check this article: Configure firewall security settings for Desktop.

In addition, error 15270 is cause when the payroll update did not complete successfully. To resolve the error, you may check this article: Error 15270.

On the other hand, when you update QuickBooks it's just downloading the missing update while resetting updates is re-downloading all updates.

If you need further assistance with the process, you may get in touch with our QuickBooks Support Team. To contact support:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Stay in touch if you have any other QuickBooks concerns. I'm always here to help!

View solution in original post

Angelyn_T · ‎February 01, 2019

Hi there, @Natcast152.

Thank you for posting here in the Community. I'm here to help fix the error you're getting when updating QuickBooks Desktop (QBDT).

These error can sometimes caused when firewall blocks Internet access needed for specific QuickBooks programs or files. To start, I suggest making sure your Firewall and Internet security settings are updated for QuickBooks Desktop. You may contact your firewall and anti-virus software support or an IT specialist to help do this.

You can also run the QuickBooks File Doctor which allow to automatically opens the firewall ports to configure Windows Firewall. For the detailed instructions and steps, you may check this article: Configure firewall security settings for Desktop.

In addition, error 15270 is cause when the payroll update did not complete successfully. To resolve the error, you may check this article: Error 15270.

On the other hand, when you update QuickBooks it's just downloading the missing update while resetting updates is re-downloading all updates.

If you need further assistance with the process, you may get in touch with our QuickBooks Support Team. To contact support:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Stay in touch if you have any other QuickBooks concerns. I'm always here to help!

qbteachmt · ‎February 02, 2019

@Angelyn_T

Please Learn from this Input. These are not Errors; they really are Status notices.

404 = Not found, as I always have, because I do not subscribe to any Paying services from Intuit, such as Merchant Account Services. That means there Is Nothing to find and update. Actually, I just looked and mine is showing 502 right now. But I no there is Nothing to Update, because I have no Services.

Move = is their New Tool and it is so new, it has no update.

File doctor is part of Problem Solving and Disaster Recovery.

You can use Reset to get Full Update, not the Interim update, such as, something did not completely download and your internet hiccupped. It takes a bit longer, but still is Fine.

Also, in the Update Options tab, make sure you Select All.

VBS46 · ‎June 18, 2019

What port on the firewall needs to be open for this to work properly?

Charies_M · ‎June 18, 2019

Hello there, VBS46.

Let me bring clarifications about configuring firewall in QuickBooks Desktop.

Firewall ports in QuickBooks Desktop depends on what version of QuickBook you're using.

To get your port number for QuickBooks Desktop, you can follow the steps below:

Open QuickBooks Database Server Manager.
On the Port Monitor tab, find your QuickBooks Desktop version.
Take note of the Port Number, which is what you will use for your firewall port exception.

For the complete steps on how to configure firewall security settings for Desktop, please refer to this article.

If there's anything I can further assist you with while working with QuickBooks, please let me know. I'm always here to help you out.

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