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lindak1119
Level 7
February 9, 2019
Question

What the [removed] is going on!!!

  • February 9, 2019
  • 3 replies
  • 0 views
No text available

    3 replies

    Angelyn_T
    Angelyn_TModerator
    Moderator
    February 9, 2019

    Hello there, @lindak1119.

     

    Welcome and thank you for posting here in the Community.

     

    I'm here to help you today, however, to give you the right amount of information, may I know what's going on and what problem have you encountered while working with QuickBooks?

     

    Additional details would be much appreciated, feel free to add them below. I'll be right here to help!

    T
    Tweetie877
    April 6, 2022

    I hv quivk books pro desk topim trying to enter bank fees and services charges y is this so hard

    L
    lin_jcaj
    Level 9
    April 6, 2022

    Hello there, Tweetie877.

     

    I can help you figure this out. 

     

    If you're trying to add the service charge to your reconciliation, you can simply go to Banking and then Reconcile. 

     

    If it's for customer payment, you'll have to create a service item for the bank charge/fees and add it to the line item to your customer's invoice. 

     

    To create a service item:

     

    1. Go to Lists > Item Lists.
    2. Click on the Item drop down menu and select New.
    3. Enter the required fields.
    4. Click OK.

     

    That should do it! If you have any follow-up questions, don't hesitate to add them below. I'll be right here to help.

    A
    Anonymous
    February 11, 2019

    You're using QB Online.

    Angelyn_T
    Angelyn_TModerator
    Moderator
    March 27, 2019

    Hi there, @lindak1119.

     

    How was it so far? If you're experiencing unusual behavior while working with QBO, first,  you may need to access your account using a private browser or incognito window to check if it's a browser related issue. If it works fine/perfectly using a private browser, you must clear the cache of the regular browser you're using. I'm here to help guide you how.

     

    To access you account using a private browser, you can use either of the following shortcut keys:

     

    • Google Chrome, press CTRL  + Shift + N
    • Mozilla Firefox: press CTRL  + Shift + P
    • Internet Explorer: press CTRL  + Shift + P
    • Safari: press Command + Shift + N

    As mentioned, if works perfectly using a private browser, access your account using the original browser and clear the browser's cache.

     

    For additional information about QBO and for your future reference, you may check our QuickBooks Online Tutorials.

     

    However, if you need further assistance, you can always get in touch with our QBO Support Team.

     

    I'm always here free to help you if you have any other QuickBooks concerns, just add a post/comment below. Have a great day ahead!

    T
    tjackson1828
    January 6, 2020

    INTUIT CAH SHOVE QUICK BOOKS ONLINE UP THEIR ASH!! NO LONGER OFFERING PHONE SUPPORT, RAISING FEES AND NOW WE HAVE TO LOG IN TO SPEAK WITH A REP, WELL WHAT IF AFTER AN UPDATE WE CANT LOG IN????? QB DOES NOT CARE ITS ABOUT THE $$$$$$$$$$

     

    ALSO THE EMAIL LINK DOES NOT WORK, NO HELP WHEN CALLING THE SALES DEPT. EITHER AS THEY SAY I MUST LOG IN. SO HERE IS THE EMAIL THAT I WROTE THIS MORNING AND CANNOT SEND AS IT ALSO IS A FAULTY EMAIL FOR HELP LINK.

     

    TURNS OUT I NEED TO SWITCH BROWSERS NOW SO I CAN USE THE SHIFTY++  ACCOUNTING SOFTWARE. 

     

    After yet another wonderful update, I continually have to clear my browsing history to log in now. I now receive bootstrap errors or a constant loading bar that flashes across the web browser,  and I can no longer call in on top of that. And I am emailing you as after clearing again and logging in the schedule an appointment will not load, and on top of that you changed the way that you are contacted and I can no longer call in when having issues.

     
    I use safari, and have never had an issue like this until the last pointless update… I loathe every update as I keep having to learn changes that to me are pointless. On top of that the email link pops up as null. You all can shove this software and your piss poor customer service up your ash hole.
     
     
    Sincerely, 
     
    A fed up customer

     

      Tori B
      Tori BQuickBooks Team
      QuickBooks Team
      January 6, 2020

      Hello, @tjackson1828.

       

      I'm happy to offer assistance with your QuickBooks Online not loading properly.

       

      We are currently experiencing a disruption in the service which is preventing users form logging into their QuickBooks Online account (INV-40164). Our engineering team is working to resolve this disruption as quickly as possible. Thank you for your patience as we work through this. We will update the community once we learn more.

       

      Thank you and have a great rest of your day!

       

       

       

       

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