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March 25, 2020
Solved

Search function intermittent

  • March 25, 2020
  • 2 replies
  • 0 views

When I use Edit/Search F3, the results are intermittent. Sometimes a result is returned, 1/2 the time not.

See screenshot for evidence of a transaction that exists, but the Search returns nothing but the name of the Vendor, NO transaction. 

What am I doing wrong?

Thanks

Best answer by AileneA

Thank you for reaching out to the Community. It's my priority to help you sort this out, @Strasso.  

 

To isolate this case, we need to ensure that you're using the latest version of QuickBooks to prevent any errors.  

 

let's manually update the software to the latest release.

 

Here's how:

 

  1. Close your QuickBooks entirely, and then open the Windows Start menu.
  2. Search for QuickBooks Desktop and right-click on the icon.
  3. Select Run as administrator.
  4. In the No Company Open screen, go to the Help > Update QuickBooks Desktop.
  5. In the Update QuickBooks Desktop window, click the Options tab.
  6. Select Mark All and click Save
  7. Go to the Update Now tab and put a check mark on the the Reset Update box.
  8. Hit on the Get Updates button.

Once the download is finished re-open QuickBooks and make sure to run it as the administrator. You can also set the program for automatic updates. . Here's an article for more detailed information: Update QuickBooks Desktop to the latest release.

 

Though, if the error still persists you can run Repair QuickBooks Desktop

 

Please let me know how it goes by clicking the Reply button. I want to make sure that everything is taken care of. Have a great day!

2 replies

AileneAModeratorAnswer
Moderator
March 25, 2020

Thank you for reaching out to the Community. It's my priority to help you sort this out, @Strasso.  

 

To isolate this case, we need to ensure that you're using the latest version of QuickBooks to prevent any errors.  

 

let's manually update the software to the latest release.

 

Here's how:

 

  1. Close your QuickBooks entirely, and then open the Windows Start menu.
  2. Search for QuickBooks Desktop and right-click on the icon.
  3. Select Run as administrator.
  4. In the No Company Open screen, go to the Help > Update QuickBooks Desktop.
  5. In the Update QuickBooks Desktop window, click the Options tab.
  6. Select Mark All and click Save
  7. Go to the Update Now tab and put a check mark on the the Reset Update box.
  8. Hit on the Get Updates button.

Once the download is finished re-open QuickBooks and make sure to run it as the administrator. You can also set the program for automatic updates. . Here's an article for more detailed information: Update QuickBooks Desktop to the latest release.

 

Though, if the error still persists you can run Repair QuickBooks Desktop

 

Please let me know how it goes by clicking the Reply button. I want to make sure that everything is taken care of. Have a great day!

StrassoAuthor
April 10, 2020

The Search function has broke again.

 I followed the steps to "let's manually update the software to the latest release" and no joy, again.

The transaction I'm looking for when I enter the Vendor's name, comes up with past transactions, but not the one I see in my register.

Please help!

 

Moderator
April 10, 2020

Hi DS57,

 

I want to help you fix this. However, the Community has limited access, especially in pulling up an account.

 

I suggest contacting our Phone Care Support team to check this further and to verify the cause of the issue. They can assist you with their tools and help you modify your account.

 

Simply press F1, it will route you to Contact us section and choose to Get a callback. I attached a screenshot for your visual reference:

 

In case you need some information about managing QuickBooks, you can visit this link: Help articles.

 

I’m always here if you need help. Take care.

April 27, 2021

Is your QuickBooks Desktop search feature not running, Well it doesn’t happen usually But If it’s going on your system, Then visit the article there we have address some basic troubleshooting in order to rid of QuickBooks search not working issue.