"Service Error Encountered" When importing Vendor List

Thanks for reaching out, @YeOldeButcher.

The error you are receiving usually occurs if there is an interruption with the import process, such as an unstable internet connection or overcollection of cache files. Before we get started, double-check to make sure that your internet connection is stable.

If your internet connection is stable, try using a private browser or clear the cache from the browser and desktop app. 

Here's how: 

To open a private/incognito window: 

• Google Chrome:Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

To clear cache from QuickBooks Online Desktop app: 

1. Open your QuickBooks Online Windows app.
2. Click File.
3. Choose Clear Cache.
4. Close the app.
5. Reboot your computer.
6. Then, reopen the app.

If you still run into the error message while trying to import, you can use Excel's Find and Replace feature to remove these three special characters: !  * & and try to import the information once again.

That should do the trick. Please let me know if you have any questions or concerns. Take care! 

I have the same error and none of the troubleshooting steps have resolved it.

Another option, use the importer tool as a workaround.

https://get.transactionpro.com/qbo

Thank you for following the troubleshooting steps, Elissa.

Since you're still receiving the same error message, it's best to have your QBO company checked by our Support team. They can get your account details in a more secure environment and use more tools to investigate this further.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe your concern and hit Continue.
4. Select Start a chat or Get a callback.

On the other hand, you can check our helpful articles if you need some references for QBO.

Let me know if you have other questions in mind. Take care and have a good one!