Two notes are pinned for same customer

Thank you, I did use your work around. After I created the new note with a space and pinned it, I still had  another note pinned (the one I wanted pinned!). So I went back and deleted my blank note and I was left with one pinned item. Yeah!!! Thank you very much for the work around.

How can I edit a pinned note and/or add a new one?

Thanks for chiming in, @cfoland.

I'm happy to walk you through the steps of editing/adding a new note and how you can pin them in QuickBooks Desktop. 

Here's how: 

1. To add a new note go to the Customer Center. 
2. Choose the customer and click on the Notes tab. 
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3. Right-click in the blank field and select Add New.
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4. Enter your notes. Then tap on OK to save. 
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5. Once your note is saved, you can click on the Pin icon to pin whichever note you wish. Please know if there is only one note, that note will automatically be pinned. 
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That should do the trick. Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one!